Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Karina Lemus

San Tan Valley,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Deli Team Lead

Walmart
San Tan Valley, AZ
06.2020 - 11.2023
  • Implemented cost-saving measures while maintaining high standards of quality.
  • Assisted in the training and development of new deli team members.
  • Performed various administrative tasks such as filing documents or entering data into spreadsheets.
  • Managed daily operations, including product ordering and inventory control.
  • Ensured customer satisfaction by providing friendly service and resolving customer issues promptly.
  • Developed goals for deli team members in order to meet department objectives.
  • Created weekly schedules for deli team members based on volume forecasts and staffing needs.
  • Participated in monthly meetings with store management teams.
  • Provided guidance to ensure compliance with food safety regulations.
  • Reviewed complaints from customers regarding food quality or service issues.
  • Completed necessary paperwork such as accident reports, disciplinary forms and customer feedback surveys.
  • Analyzed sales data to identify areas of improvement within the deli department.
  • Directed staff to maintain a clean, safe and sanitary work environment.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.

Bakery Wrapper

Costco Wholesale Corp
Gilbert, AZ
10.2019 - 06.2020
  • Rotated products with every restock to keep oldest products moving first.
  • Offered suggestions on alternative products based on customer preferences or dietary restrictions.
  • Maintained cleanliness of bakery by sweeping and mopping floors, wiping down counters, and sanitizing equipment.
  • Wrapped bakery items such as breads, pastries, pies, cakes, and cookies individually or in packages for sale.
  • Bagged customer purchases neatly ensuring that fragile items were properly protected from breakage during transport.
  • Inspected baked goods for freshness and quality assurance before packaging them for sale.
  • Prepared freshly baked products for sales floor.
  • Greeted customers in a friendly manner to ensure satisfaction with their shopping experience.
  • Offered immediate assistance to customers with locating products and making bakery selections.
  • Provided accurate information about product selection including prices, availability, nutritional facts.
  • Followed all health codes related to food storage temperatures and expiration dates.
  • Stocked shelves with freshly baked goods while rotating older items to maintain inventory levels.
  • Accomplished production goals by working with speed and accuracy.

Retail Team Lead

American Girl Place
Scottsdale, AZ
07.2015 - 06.2019
  • Resolved customer complaints promptly and professionally.
  • Scheduled shifts for employees based on workloads and availability.
  • Managed cash registers, ensuring accuracy in transactions processing.
  • Trained new hires on retail processes, customer service techniques, and safety protocols.
  • Performed opening and closing duties as needed, including setting up displays, monitoring security cameras.
  • Created weekly work schedules for staff members according to business needs.
  • Encouraged a positive working environment through motivating team members and providing feedback when necessary.
  • Organized promotional events for new product launches or seasonal sales campaigns.
  • Ensured compliance with company policies and procedures in the store.
  • Coordinated with store staff to ensure smooth day-to-day operations.
  • Monitored sales performance, identified areas of improvement, and implemented strategies to increase revenue.
  • Supervised staff activities on the shop floor to ensure that all tasks are completed correctly.
  • Collaborated with managers to create effective marketing campaigns aimed at increasing sales volume.
  • Provided guidance and support to team members, helping them develop their skills.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Personal Shopper

American Girl Place
Los Angeles, CA
06.2007 - 07.2015
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Focused on achieving highest level of expectations to meet client and company satisfaction.
  • Managed product returns according to company policy guidelines.
  • Performed opening and closing procedures as required by management.
  • Answered telephone calls promptly and directed inquiries appropriately.
  • Processed payments using cash registers and point of sale systems.
  • Adhered to all safety policies when handling merchandise in the store.
  • Provided recommendations for clothing, footwear, and accessories that best suited customer's personal style.
  • Handled customer complaints professionally while adhering to company standards.
  • Assisted customers with selecting items based on their individual needs and preferences.
  • Stayed informed about current promotions, policies regarding payment and exchanges, and security practices.
  • Conducted price checks of products as requested by customers.
  • Secured and stored items until customer pickup.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Operated register, handled cash and processed credit card transactions.

Education

Dental Assistant - Dental Assisting

American Career College
Los Angeles, CA
09-2002

Skills

  • Strong Work Ethic
  • Attention to Detail
  • Customer Service
  • Honesty and Integrity
  • Effective Customer Communication
  • Organizational Abilities

Languages

Spanish
Professional

Timeline

Deli Team Lead

Walmart
06.2020 - 11.2023

Bakery Wrapper

Costco Wholesale Corp
10.2019 - 06.2020

Retail Team Lead

American Girl Place
07.2015 - 06.2019

Personal Shopper

American Girl Place
06.2007 - 07.2015

Dental Assistant - Dental Assisting

American Career College

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Karina Lemus