KARINA LEMUS
Riverside,CA
Summary
Dynamic General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales. Recognized for excellence in operational management and customer care, consistently achieving targets in competitive markets. Expertise in team motivation, training, and development, fostering a high-performance culture that drives results. Aiming to leverage skills to further elevate organizational performance and profitability.
Overview
5
5
years of professional experience
Work History
General Manager
PRIME PACKOUT SERVICES INC
Temecula, CA
08.2022 - 07.2024
- Worked directly with homeowners whose homes were damaged by fires or floods to prepare clients for the steps ahead in the restoration process.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Cultivated and strengthened relationships with referral partners.
- Tracked expenses using financial software programs such as QuickBooks, Excel, and Salesforce.
- Oversaw social media accounts fostering audience engagement.
- Ensured 24/7 readiness for emergencies.
- Engineered widespread relationships within the Inland Empire.
- Participated in networking events to identify new prospects.
Senior Project Manager
Premier Packout services Inc.
Inland Empire , CA
04.2021 - 07.2022
- Generated thorough project plans to enhance efficiency.
- Cultivated strong client relationships to foster trust.
- Worked alongside general manager to enhance marketing strategies.
- Facilitated coordination within internal teams.
- Collaborated onsite directly with homeowners
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Team Lead
Bushfire Kitchen
Temecula, CA
05.2019 - 02.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Ensured pleasant experiences for all visitors.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Education
Some College (No Degree) - Psychology
Norco College
Norco, CASkills
- Organizational agility
- Time management abilities
- Client relationship building
- Systems thinker
- Analytical skills
- Intuit quickbooks
- Strategic networking
- Mentoring
- Salesforce
Languages
Spanish
Professional
Timeline
General Manager
PRIME PACKOUT SERVICES INC
08.2022 - 07.2024
Senior Project Manager
Premier Packout services Inc.
04.2021 - 07.2022
Team Lead
Bushfire Kitchen
05.2019 - 02.2021
Some College (No Degree) - Psychology
Norco College
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