Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Leon

Miami,FL

Summary

Passionate and hardworking team player with experience in Customer Service, Administrative Support and Legal Assistance. Organized and dependable candidate with teamwork skills; motivated to maintain customer satisfaction, ability to handle multiple tasks and willingness to take on added responsibilities to meet team goals and achieve company success.

Overview

8
8
years of professional experience

Work History

Legal Assistant/ Attorney Assistant

Ticket Clinic
09.2022 - Current
  • Organized documents to manage paper and electronic filing systems of clients.
  • Scheduled appointments, court appearances, and depositions for attorney.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases and to obtain information relevant to cases
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Filed documents with courts on behalf of attorney.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Administrator Assistant / Data

South Motors BMW
02.2020 - 07.2022
  • Create & maintain a filing system; both electronic & physical.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for administration.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered multi-line phone system, routing calls, and delivering messages to staff
  • Issued invoices and followed up on outstanding payments to remind companies to pay on time.
  • Organized, sorted, and checked input data against original documents.

Case Aide

CHSi
10.2018 - 10.2019
  • Supporting Youth Care Works with daily responsibilities and tasks including -dentist & medical appointments.
  • Maintains records of UAC
  • Provided support to social workers and case managers such as scheduling appointments and phone calls.
  • Interviewed UAC to obtain information relevant to cases and for records.
  • Assisted case managers with reviewing and organizing reports.

Customer Service Rep

Pizza Hut
04.2015 - 05.2018
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Resolved challenging customer complaints to full satisfaction.
  • Processed orders on POS system and accepted cash and charge payments.
  • Assisted team members to quickly fill large orders and serve large parties.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Education

Medical Social Work

Miami Dade College
Miami, FL
08.2015

High School Diploma -

Miami Southridge Senior
Miami, FL
05.2015

Skills

  • Clerical Support
  • Fluent in Microsoft
  • Calendar Management
  • Intermediate in Legal Terminology
  • Court Filings
  • Customer Satisfaction

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Legal Assistant/ Attorney Assistant

Ticket Clinic
09.2022 - Current

Administrator Assistant / Data

South Motors BMW
02.2020 - 07.2022

Case Aide

CHSi
10.2018 - 10.2019

Customer Service Rep

Pizza Hut
04.2015 - 05.2018

Medical Social Work

Miami Dade College

High School Diploma -

Miami Southridge Senior

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Karina Leon