Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Leyva

Federal Heights,CO

Summary

Hardworking employee that pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Sales Representative, Lead , Manager

Cricket Wireless
07.2014 - 01.2020
    • Managed and motivated employees to be productive and engaged in work.
    • Accomplished multiple tasks within established timeframes.
    • Maintained professional, organized, and safe environment for employees and patrons.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Maximized performance by monitoring daily activities and mentoring team members.
    • Onboarded new employees with training and new hire documentation.
    • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Established team priorities, maintained schedules and monitored performance.
    • Placed accessory orders within the budget we were given
    • Cash handling , made deposits to the bank, made sure drawers had enough change and also in the correct amount
    • Set daily, weekly and monthly goals for employees and store.
    • Retained excellent client satisfaction ratings through outstanding service delivery.
    • Developed and implemented sales strategies to increase profits.
    • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
    • Used in-store system to locate inventory and place special orders for customers.

Administrative Assistant

Luna Parts
10.2013 - 05.2014
  • Managed Front desk.
  • Company sold parts for appliances and I managed their In-store sales as well as their online sales
  • Helped customer find the correct parts for appliance
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Dealt with returns/exchanges managed refunds and warranties
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.

Sales Representative

Boost Mobile (Empire Wireless)
07.2010 - 10.2013
    • Managed customer accounts to secure customer satisfaction and repeat business.
    • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
    • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
    • Managed efficient cash register operations.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

GED -

Front Range Community College
Westminster, CO
07.2020

Skills

  • Excellent Communication
  • Critical Thinking
  • Dependable and Responsible
  • Problem-Solving
  • Bilingual
  • Customer service
  • Management Skills
  • Data Entry

Timeline

Sales Representative, Lead , Manager

Cricket Wireless
07.2014 - 01.2020

Administrative Assistant

Luna Parts
10.2013 - 05.2014

Sales Representative

Boost Mobile (Empire Wireless)
07.2010 - 10.2013

GED -

Front Range Community College

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Karina Leyva