Karina Lopez
Guymon,OK
Summary
Detail-oriented front desk coordinator with extensive experience in high-pressure environments, adept at managing office operations, emergency calls, and ensuring seamless workflow. Demonstrates proficiency in scheduling, data management, and utilizing office software to optimize efficiency. Recognized for consistently providing outstanding customer service while fostering a welcoming professional atmosphere.
Overview
4
4
years of professional experience
Work History
911 Operator
Dispatch
Guymon, OK
08.2024 - Current
- Received, evaluated, and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
Assistant Secretary
Trunchbull LLC.
Guymon, OK
08.2020 - 06.2024
- Provided administrative support to the Secretary, including managing calendars and scheduling meetings.
- Prepared reports, presentations, memos, letters, and other documents as needed.
- Managed data entry tasks for the office and maintained accurate records of activities.
- Answered phone calls from external contacts and provided information or directed inquiries appropriately.
- Coordinated travel arrangements for staff members as requested by the Secretary.
- Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
- Maintained a filing system for important documents such as contracts, agreements, and invoices.
- Organized files, developed spreadsheets, faxed reports, scanned documents, and maintained the front desk and reception area neat and organized.
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
Education
High School Diploma -
Guymon High School
2002 N James St, Guymon, OK 7394205-2024
Some College (No Degree) - Biology
Oklahoma Panhandle State University
323 W Eagle Blvd, Goodwell, OK 73939 Skills
- Appointment coordination
- Multitasking Abilities
- Customer service skills
- Computer skills
- Phone etiquette
- Payroll administration
- Time management
- Organization
- Team building
- Problem-solving abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
911 Operator
Dispatch
08.2024 - Current
Assistant Secretary
Trunchbull LLC.
08.2020 - 06.2024
High School Diploma -
Guymon High School
Some College (No Degree) - Biology
Oklahoma Panhandle State University
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