Microsoft office
Karina Lopez Rodriguez
Customer Service Reprisentative
Laguna Niguel,CA
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
2
2
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Teller Associate
Main International
San Juan Capistrano, CA
03.2017 - Current
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Handled various accounting transactions.
- Ensured all supplies were stocked for customers and personal teller station.
- Processed customer transactions accurately and efficiently.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Cashier
Rubios Costal Grill
Mission Viejo, CA
06.2014 - 08.2014
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Operated cash register to record all transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA 09.2009 - 06.2013
Skills
Spanish speaking
Compliance, banking laws and regulations
Loans
Night and safe deposit procedures
Cash handling expertise
Savvy relationship-builder
Positive
Cash Handling
Math aptitude
Excellent time management skills
Cheerful
Software
Timeline
Teller Associate
Main International
03.2017 - Current
Cashier
Rubios Costal Grill
06.2014 - 08.2014
High School Diploma -
San Juan Hills High School
09.2009 - 06.2013