Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Karina Luna

Karina Luna

Katy,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Medline Industries
08.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed filing system, entered data and completed other clerical tasks.

Assistant Manager

Amazon.Inc
03.2020 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.


Motor Transport Operator

Army National Guard PR
10.2015 - 03.2022
  • Dropped and hooked trailers and changed configuration of equipment.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Reported defects, damage and accidents to proper personnel.
  • Inspected vehicles and completed daily maintenance actions.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Insurance Sales Agent

AIL Insurance Company
11.2019 - 03.2020
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Developed sales strategies to increase sales of insurance policies.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Educated clients on insurance policies and procedures.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Monitored customer feedback and identified areas of improvement.

Office Manager

Knight Investment Planning
07.2018 - 12.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Telemarketer

Commsense
10.2016 - 07.2018
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily and weekly sales reporting using assigned tools.
  • Followed up with customers to solicit further sales.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Overcame objections using friendly, persuasive strategies.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Utilized sales techniques to build customer interest and close sales.

Education

High School Diploma -

Francisco Mendoza Highschool
Isabela, PR
05.2015

Skills

  • PeopleSoft HRMS
  • Budgeting
  • Document Retrieval
  • Account Reconciliation
  • Customer Service
  • Performance Improvement
  • Office Management
  • Administrative Support
  • Employee Training
  • Customer and Client Relations
  • Results Driven

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Medline Industries
08.2022 - Current

Assistant Manager

Amazon.Inc
03.2020 - 08.2022

Insurance Sales Agent

AIL Insurance Company
11.2019 - 03.2020

Office Manager

Knight Investment Planning
07.2018 - 12.2018

Telemarketer

Commsense
10.2016 - 07.2018

Motor Transport Operator

Army National Guard PR
10.2015 - 03.2022

High School Diploma -

Francisco Mendoza Highschool

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