Karina Maciel-Perez
Tukwila,WA
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Floor & Decor
11.2022 - Current
- Managed daily operations ensuring compliance with safety and quality standards - SER Improvement
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented efficient workflow procedures to enhance team productivity and service delivery.
- Assisted in training new staff on operational protocols and customer service excellence.
- PNL Control - OPEX and Payroll budgeting
- Inventory Control - Improved shrink by 20% YTD
Department Manager
Floor & Decor
10.2018 - 11.2022
- Led team of department associates to enhance customer service and operational efficiency.
- New Hire Training - Implemented training programs for new hires, improving onboarding effectiveness and retention rates.
- Competitive Shop- Ensure our products match the market wants and ensured the product followed Floor and Decor Core Values
- Coordinated inventory management processes, reducing stock discrepancies and ensuring timely replenishment.
Assistant Department Manager
Floor & Decor
07.2016 - 10.2018
- Led team to achieve merchandizing goals through effective scheduling and utilizing our resources
- New Hire Training Captain - Implemented training programs to enhance staff performance and operational efficiency.
- Customer Service - Assisted customers with their selections and completed their projects including the installation materials and credit financing.
- Deco Reset Captain - Lead and delegated tasks and project resets
Education
High School Diploma -
La Habra High School
La Habra, CA05.2016
Skills
- Conflict resolution – handling workplace issues effectively
- Strategic thinking – aligning operations with business goals
- Documentation – SOPs, reports, and guidelines
- Team leadership - managing and motivating teams
- Operations management -managing expenses and resources
- Customer service - Medallia, Wait Times, SER, PLT, POS Resolutions
- Performance management – setting goals and reviewing results
Timeline
Operations Manager
Floor & Decor
11.2022 - Current
Department Manager
Floor & Decor
10.2018 - 11.2022
Assistant Department Manager
Floor & Decor
07.2016 - 10.2018
High School Diploma -
La Habra High School