Karina Maldonado
West Sacramento,CA
Summary
Enthusiastic job seeker motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Sales Representative
Stryker Medical Sales
Hybrid, Sacramento
11.2024 - 04.2026
- Cultivated relationships with healthcare professionals to enhance product knowledge and drive sales growth.
- Developed and executed targeted sales strategies to promote medical devices within assigned territories.
- Conducted in-depth product presentations and demonstrations to educate clients on features and benefits.
- Managed inventory levels and coordinated timely deliveries of medical products to healthcare facilities.
- Provided ongoing support to clients, addressing inquiries and resolving issues related to product usage and performance.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
Insurance Special
Pediatric Dentistry of West Sacramento
West Sacramento, CA
11.2023 - 02.2024
- Processed insurance claims efficiently, ensuring compliance with policies and regulations.
- Verified patient information to facilitate accurate billing and minimize discrepancies.
- Coordinated with dental professionals to gather necessary documentation for claims submission.
- Trained staff on insurance procedures to enhance team performance and accuracy.
- Analyzed trends in claim denials to develop strategies for improved approval rates.
- Developed training materials for new hires on insurance protocols and best practices.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
Patient care coordinator
Western Dental
12.2021 - 11.2023
- Professional work ethic while providing patients with exceptional care.
- Ensure patients are provided with clear and helpful information that allows for patient ease.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Taught patients and families to use at-home medical equipment.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Accurately present estimator information as well as insurance information to patient and provider
- Follow all COVID 19 precautions
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Server/Barista
Onit Coffee
04.2023 - 08.2023
- POS system
- Memorize broad menu of recipes and be able to answer thorough questions of the menu.
- Work extremely well under stress and rush hours.
- Work efficiently and get orders done correctly and quickly
- Maintain strong welcoming persona and uphold customer service morals
- Found solutions to unexpected occurrences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Server/cashier
Taqueria Guadalajara
07.2021 - 12.2022
- Accurately learn how to use register inputting orders.
- Learn how to “up sale” to improve overall sales and tips
- Work in a very fast paced environment learning how to seamlessly work from register to serving floor
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Manager, Lead Server
Savory Cafe
Woodland, CA
12.2019 - 07.2021
- Catering organizer
- Responsible for opening and closing shifts and duties along with sanitation (including COVID regulations) of cafe and dining setup.
- Moderate drink and machinery experience including espresso and industrial dish sanitizer
- Event catering assistant practicing proper serving etiquette including setup and breakdown
- Kitchen experience assisting with prep and sanitation of dishes served
- Practicing and enforcing great customer service ensuring guest satisfaction
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Barista
Dutch Bros Coffee
09.2020 - 04.2021
- Responsible for opening and closing shifts and duties along with sanitation (including COVID regulations)
- Developed efficient work ethic and time management.
- Utilize strong communication skills to maintain Dutch Bros welcoming attitude
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Event Assistant
Park Winters
03.2020 - 11.2020
- Using proper serving etiquette to set up and breakdown events.
- Versatile employee working in all areas of events including weddings and dining reservations
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 1,000 guests.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
Education
Associate of Science - Pre-nursing
Sierra Community College
Rocklin, CA12-2026
Diploma -
Esparto High School
Esparto, CA06-2020
Skills
- Very comfortable meeting and interacting with people including customer service experience in various settings
- Goal setter and achiever, with ability to adapt to new methods and outcomes
- Computer skills:
- Microsoft office programs, Adobe and Google programs
- Personable worker with leadership experience
- Medical terminology certified
- Confident and influencing saleswoman
- Prepare Reports
- Program Oversight
- Organizational Skills
- Database Coordination
- Healthcare System Navigation
- Healthcare Regulations
Accomplishments
President's Honor Roll
Dean's List Honor Roll
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Stryker Medical Sales
11.2024 - 04.2026
Insurance Special
Pediatric Dentistry of West Sacramento
11.2023 - 02.2024
Server/Barista
Onit Coffee
04.2023 - 08.2023
Patient care coordinator
Western Dental
12.2021 - 11.2023
Server/cashier
Taqueria Guadalajara
07.2021 - 12.2022
Barista
Dutch Bros Coffee
09.2020 - 04.2021
Event Assistant
Park Winters
03.2020 - 11.2020
Assistant Manager, Lead Server
Savory Cafe
12.2019 - 07.2021
Diploma -
Esparto High School
Associate of Science - Pre-nursing
Sierra Community College