Karina Marquez Vazquez

Lead the creation of innovative visual content for marketing and branding initiatives across multiple client projects. Designed impactful digital assets for product launches, landing pages, email campaigns, and a variety of online advertisements. Developed key visual concepts for large-scale campaigns while overseeing the entire design process—from initial concept and adaptation to final execution—ensuring alignment with brand identity and strategic objectives.

• Created and delivered design solutions for brand identity development, style guides, print materials, packaging, and social media platforms. Worked closely with clients and internal teams to maintain brand consistency across all touchpoints and design deliverables.

• Promoted to trainer due to strong leadership and communication skills, delivering effective training programs to new hires and existing team members. Facilitated learning and development initiatives aimed at improving performance and customer service standards.

• Managed a team of customer service agents, providing guidance and support to ensure quick and effective resolutions to customer escalations. Fostered a positive work environment while optimizing team performance and client satisfaction.

• Provided exceptional customer service and sales support, handling inquiries, troubleshooting issues, and resolving customer concerns. Consistently achieved performance targets and delivered an outstanding customer experience.