Karina Martinez
Greensboro,NC
Summary
Accomplished assistant skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Popshelf
01.2022 - 01.2024
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier
The Loop Pizza And Grill
07.2020 - 12.2021
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
Drive-Thru Cashier
Chick-fil-A
07.2016 - 05.2020
- Identified and resolved discrepancies and errors in customer accounts.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
Bachelor of Arts - Biology
University of North Carolina At Greensboro
Greensboro, NC05.2021
Skills
- Teamwork and Collaboration
- MS Office
- Store operations
- Staff Management
- Training Management
- Laboratory work competency
- Data Analysis
- Safety Protocols
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Popshelf
01.2022 - 01.2024
Cashier
The Loop Pizza And Grill
07.2020 - 12.2021
Drive-Thru Cashier
Chick-fil-A
07.2016 - 05.2020
Bachelor of Arts - Biology
University of North Carolina At Greensboro
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