Summary
Overview
Work History
Education
Skills
Timeline
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KARINA MARTINEZ

Salinas,CA

Summary

Hard-working professional with 6.5 years of experience and a proven knowledge of conflict resolution, customer satisfaction, and customer communications. Aiming to leverage my skills to successfully fill the Manager's role at your company.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Wingstop
11.2022 - Current
  • Led training initiatives, enhancing employee skills and confidence.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Opening Coordinator Manager

Chuck E. Cheese
04.2018 - 11.2022
  • Managing
  • Handling money
  • Food service
  • Party host
  • Cleaning
  • Cashier
  • Inventory
  • Conducted staff meetings to relay general information or to address specific topics
  • Assisted with new hire orientation and employee training
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided efficient and courteous service to customers at all times
  • Provided product information and resolved concerns to assist customers
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Responded quickly to meet customer needs and resolve problems
  • Performed routine and scheduled maintenance services

Table Busser

Taquitos Mexican Restaurant
08.2018 - 01.2019
  • Bussing tables
  • Serving food / drinks
  • Cashier
  • Cleaning restrooms
  • Welcoming host
  • Removed plates and glasses from tables after meals
  • Assisted waitstaff by bringing out food and dessert plates
  • Decorated tables with flowers and candles for special events
  • Removed used paper products and linens and distributed replacements
  • Swept and mopped dining areas after closing
  • Brought out complimentary food and drink items before meals
  • Restocked and cleaned facility restrooms and stalls
  • Greeted and seated customers
  • Filled beverage and ice dispensers
  • Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
  • Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters
  • Refilled glasses with drinks and replenished condiment shakers

Food Server

Panda Express
07.2017 - 03.2018
  • Filled condiment, salt and pepper, and napkin containers
  • Swept and mopped floors and removed trash
  • Answered telephones to take reservations or to-go orders
  • Presented menus to answer questions about items and make recommendations
  • Informed customers of daily specials
  • Checked on guests to verify satisfaction with each course
  • Performed routine and scheduled maintenance services
  • Served food

Education

High School Diploma -

NORTH SALINAS HIGH SCHOOL
Salinas, CA
08.2019

Skills

  • Bilingual
  • Multitask
  • Manage
  • Money handling
  • Customer service
  • Staff training and development
  • Conflict resolution
  • Recruiting and interviewing
  • Orientation and training
  • Sales monitoring

Timeline

Assistant Manager

Wingstop
11.2022 - Current

Table Busser

Taquitos Mexican Restaurant
08.2018 - 01.2019

Opening Coordinator Manager

Chuck E. Cheese
04.2018 - 11.2022

Food Server

Panda Express
07.2017 - 03.2018

High School Diploma -

NORTH SALINAS HIGH SCHOOL

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KARINA MARTINEZ