Karina Martinez
Chicago
Summary
Experienced office coordinator dedicated to ensuring the smooth functioning of the office. Provides support to management, clinical and non-clinical team members, and delivers exceptional customer service to patients. Prioritizes effective communication, goal-setting, and performance monitoring to drive success and foster a positive work environment.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Advocate Health
Chicago, USA
09.2020 - Current
- Oversee and manage the day to day needs of the office, both clinical and non-clinical.
- Provide education, support and training to team members, providers, and leadership to ensure a high performing team.
- Create instructional performance tools to aid in the flow of the clinics’ registration process.
- Design the monthly clinical schedule for provider coverage among two sites.
- Work with team members and leadership to implement new procedures and policies.
- Organize meetings, department huddle and events.
- Initial point of contact for office concerns and/or questions and responsible for catering requirements as needed.
- Participated in hiring process and created orientation packages for patient service representatives, medical assistants and clinical supervisors.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Office Manager
Cardiology Medical Group
12.2012 - 09.2020
- Manage scheduling, training sessions, and implementing organizational policies.
- Front-end knowledge of the Revenue Cycle process.
- Created support tools: sidekicks, planners, and an instructional manual on claims follow-up.
- Communicated monthly and quarterly billing report finding to physicians.
- Work hand in hand with provider liaisons to meet insurance requirements and measures.
Education
BA - Human Resource Development
Northeastern Illinois University
Chicago, ILSkills
- Critical thinking
- Problem-solving
- Proficiency in MS
- Strong organizational skills
- Strong communication skills
- Revenue Cycle Knowledge
- Schedule coordination
- Customer service
- Administrative support
- Meeting planning
Languages
Spanish
Native or Bilingual
Timeline
Office Coordinator
Advocate Health
09.2020 - Current
Office Manager
Cardiology Medical Group
12.2012 - 09.2020
BA - Human Resource Development
Northeastern Illinois University