Karina Martinez Morales
Half Moon Bay,CA
Summary
Professional and customer-focused individual with over four years of experience providing excellent customer service in fast-paced environments. Skilled in front desk operations, phone communication, guest assistance, payment processing, reservations, organization, and multitasking. Known for maintaining a welcoming and professional environment while efficiently managing customer inquiries, transactions, and multiple responsibilities. Bilingual in English and Spanish with strong communication, interpersonal, and problem-solving skills. Seeking a Front Desk Receptionist position where I can contribute exceptional service, professionalism, and organizational support.
Overview
6
6
years of professional experience
Work History
Valet Cashier
Metropolis SP Plus
HALF MOON BAY, CA
05.2024 - Current
- Serve as a primary point of contact for guests, providing professional assistance and responding to questions and service requests.
- Answer and manage incoming phone calls while communicating information clearly and efficiently.
- Process cash and credit card transactions accurately using point-of-sale systems.
- Verify customer information and parking transactions while maintaining accurate records and receipts.
- Coordinate with team members to ensure efficient service and resolve guest concerns.
- Maintain an organized, professional, and welcoming work environment while managing multiple responsibilities.
Sandwich Artist
Togo's Sandwiches
Sacramento, California
03.2023 - 05.2024
- Provided friendly and efficient customer service in a fast-paced, high-volume environment.
- Processed customer orders and payments accurately using point-of-sale systems.
- Responded to customer questions and requests while maintaining professionalism and attention to detail.
- Multitasked effectively while managing orders, transactions, and customer needs.
- Collaborated with team members to maintain efficient daily operations.
Sailing Devices Builder
Velocitek
San Mateo, California
05.2022 - 08.2022
- Followed detailed procedures and specifications to assemble products accurately.
- Maintained organized materials, equipment, and workspaces.
- Performed quality-control checks to ensure accuracy and compliance with required standards.
- Collaborated with team members and supervisors to complete assignments efficiently.
- Demonstrated attention to detail, organization, and time-management skills.
Hostess/Cashier Assistant
Sam's Chowder House
Half Moon Bay, CA
07.2020 - 12.2021
- Welcomed and assisted guests as one of the first points of contact for the restaurant.
- Answered incoming phone calls and assisted customers with reservations, inquiries, wait times, and to-go orders.
- Managed reservations and maintained accurate customer information.
- Processed payments and maintained an accurate and balanced cash drawer.
- Communicated professionally with guests and staff to resolve concerns and accommodate customer needs.
- Managed multiple responsibilities simultaneously while maintaining a welcoming and organized environment
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA05-2025
Skills
- Front Desk & Reception Support
- Phone Communication
- Reservation Management
- Appointment Coordination
- Cash handling
- Point-of-Sale (POS) Systems
- Email & Professional Communication
- Data entry
- Multitasking & Time Management
- Problem Solving
- Team Collaboration
- Bilingual: English & Spanish
Timeline
Valet Cashier
Metropolis SP Plus
05.2024 - Current
Sandwich Artist
Togo's Sandwiches
03.2023 - 05.2024
Sailing Devices Builder
Velocitek
05.2022 - 08.2022
Hostess/Cashier Assistant
Sam's Chowder House
07.2020 - 12.2021
Bachelor of Science - Criminal Justice
California State University, Sacramento