Karina Martoncik
Philadelphia,PA
Summary
Highly motivated and reliable individual, successful at promoting customer loyalty, satisfaction, and purchases with attention to individual needs. Skilled at creating displays to promote sales, completing cash register transactions, and maintaining excellent customer service. Dedicated to meeting team goals.
Overview
4
4
years of professional experience
Work History
Macy's
Sales Associate
08.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Member
Dunkin' Donuts
03.2022 - 06.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Salesperson
The UPS Store Inc.
01.2022 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Handled packages and ensured they were processed.
- Increased sales and customer satisfaction through personalized servicing.
Cashier/Customer Service Representative
Bell's Market
07.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BBA - Business
Temple University
Philadelphia, PA05.2026
High School Diploma -
George Washington High School
Philadelphia, PA06.2022
Skills
- Leadership
- Teamwork capability
- Responsibility
- Multi-tasking abilities
- Multilingual
- Customer assistance
- Time management
- Organization
Accomplishments
- Resolved customer's issues through active listening and critical thinking
- Supervised staff members
Languages
Russian
Native or Bilingual
Ukrainian
Professional Working
Timeline
Macy's
Sales Associate
08.2022 - Current
Crew Member
Dunkin' Donuts
03.2022 - 06.2022
Salesperson
The UPS Store Inc.
01.2022 - 03.2022
Cashier/Customer Service Representative
Bell's Market
07.2019 - 12.2021
BBA - Business
Temple University
High School Diploma -
George Washington High School
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