Karina Maury
Orlando,FL
Summary
Professional with outstanding communication, organizational & customer service skills with a passion to continue to excel in the Real Estate industry & Affordable housing.
Overview
32
32
years of professional experience
Work History
Community Manager
Trion Living
06.2024 - 10.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Evaluated property conditions and recommended improvements.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant Property Manager
Trion Living
02.2024 - 05.2024
- Responsible for posting rent, collection on delinquency & eviction process
- Issued lease violations
- Assisted with leasing as needed
- Audited move-ins to ensure proper payments & lease documentation
- Addressed resident issues & collaborated with management to resolve escalated requests
- Completed move out inspections & processed final account statements
- Coordinated with property manager to maintain budgeted occupancy & leasing targets
- Coordinated food truck visits & maximized resident renewals
Resident Account Manager
BH Management Services
10.2023 - 01.2024
- Assisted with daily & month-end reporting including accurate reporting on resident ledgers
- Responsible for collection on delinquency & the eviction process to include eviction paperwork to a third-party Attorney or through Nationwide Eviction so evictions can be filed in court
- Initiated pre-close twice monthly, entered Help Desk tickets for corrections as needed
- Responsible for utilizing RAM Accounting Month End checklist on date specified by the accounting schedule
- Responsible for all administrative aspects of creating final account statements for resident move outs
- Responsible for issuing notices to vacate in multi-states, communicated with residents in a timely manner regarding notices received & noted payment arrangements in CRM system
Assistant Property Manager
BH Management Services
01.2021 - 10.2023
- Assisted with daily and month-end reporting including accurate reporting on resident ledgers
- Responsible for posting rent, collection on delinquency, the eviction process, creating & posting purchase orders & daily deposits
- Secured & managed new leases, renewals & recertifications for Tax Credit property
- Inspected community daily addressing issues & verifying property conditions met Company standard
- Assisted in hiring & training of new team members as needed
- Oversaw property operations, vendors, office staff & residents in Community Managers absence
- Assisted with leasing including touring to meet the business need, completed application background screenings & obtained required documents
- Managed social media platforms including video uploads of available apartments & coordinated resident events
- Coordinated vendor scheduling with Service Team Manager & entered service requests for repairs as needed
Leasing Consultant
BH Management Services
12.2019 - 12.2020
- Greeted & toured prospective residents via Zoom, Facetime or in person & served as point of contact for guests, prospects, residents, & vendors
- Completed Checkpoint ID validation & processed applications including background screening & obtaining required documentation
- Prepared move in files, created flyers, calendar of events, updated policy binder for operations & met monthly leasing performance benchmarks
- Maintained full understanding of the community, specials & floor plans
- Processed lease proposals, renewals & move out notices
- Coordinated the monthly calendar of events for the community
- Coordinated pest control for residents & assisted the Property Manager in monitoring reoccurring issues, submitted service requests for in house repairs or external vendors
- Maintained an elevated level of discretion with company matters & adhered to all Fair Housing guidelines
- Activated gate cards & updated the data tracking system
- Maintained resident notes & memos in CRM & updated the system throughout the day with call logs & communication with prospective residents
Certified Occupancy Specialist
Carabetta Property Management Company
08.2015 - 07.2019
- Responsible for leasing various property types such as two tax credit properties with 212 units & 33 units, tax credit/subsidized dual property with 47 units, mixed market/subsidized rental properties with 497 units
- Advertised unoccupied properties using a variety of media & promoting materials
- Determined the needs, living standards & economic viability of prospective customers
- Confirmed rental application data & personal references, processed background checks, processed criminal checks, obtained all required documents to determine eligibility
- Presented properties & provided amenities in a positive light to prospective tenants
- Acted as a liaison for property owners & helped them navigate the property market
- Remained knowledgeable of the property market status & provided information on all aspects for each property
- Negotiated leasing terms & conditions, closed deals & maintained case files in strict confidentiality
- Ensured proper maintenance; inspected properties periodically working alongside property manager & maintenance team to ensure all units were completed according to company standards
- Proficient in Yardi rental software along with CoreLogic systems
Administrative Assistant/Office Coordinator
HAI Group
09.2012 - 09.2014
- Responsible for organizing, supervising & facilitating office operations workflow serving as liaison between departments, staff members & vendors
- Primary point of contact; managed main operator phone line, intercom system, door security system, greeted & registered guests & contacted employee(s) they were scheduled to meet
- Managed incoming/outgoing mail & shipping/receiving for FedEx, UPS & USPS, special printing, mailing & document creation projects & faxing/filing
- Managed Admin Requests in the Member Database System (in-house software) & special Admin Project requests as necessary
- Reserved meeting spaces & submitted IT work requests for the reservation of electronic equipment required (i.e
- Smart Board, Laptop, Projector, etc.)
- Provided specialized support including cost savings assessments, project management, facilities management, correspondence/mailings, data entry, etc
- Created & maintained office procedures/manuals for the Administrative Services Department & assisted various departments with procedures & manuals creations in various formats (i.e
- Word templates, Adobe pdf, Power Point presentations, etc.)
- Conducted all New Hire Orientations & provided an overview of Office Services, Facilities & Building Safety
- Assisted with event planning, organization of company events & vendor management
- Responsible for the inventory & ordering of all office/printing supplies, shipping/postal supplies & coffee/ janitorial supplies
- Provided recommendations & tracked cost saving efforts for each department collaborating with vendors to obtain best pricing
- Prepared, submitted & tracked purchasing vouchers for invoices
Project Management Coordinator
CSC at Sikorsky Aircraft Corp
11.2007 - 04.2010
- Project Coordinator responsible for supporting the Project Management office consisting of 12 senior project managers on-site Sikorsky Aircraft Corporation facility in Stratford, CT
- Created & executed project work plans & revised as appropriate to meet the changing needs & requirements of the overall project
- Managed daily operational aspects of project & scope as required & ensured project documents were complete, current & stored appropriately
- Provided weekly status reports alongside tracked financial reports via Performa, a web portal reporting system & reviewed deliverables prepared by team before reporting to the client
- Identified resources required & assigned individual responsibilities
- Managed projects such as network installations, software modifications, facilities repairs & renovations, wiring infrastructure, computer software upgrades, computer applications scripting & configurations, server upgrades, hardware removal, voice & data installations, etc
- Assisted IT managers with expertise in network management, installations & facilities management to accommodate state-of-the-art technology
- Delivered engaging, informative, well-organized PowerPoint presentations to the Sikorsky customer
- Managed client interaction, set & managed client expectations & developed lasting relationships with client personnel that fostered client ties
- Served as the liaison for Security Departments between CSC/SIK & coordinated New Hire with onboarding process such as badging, obtaining computer/network access, etc
- & created New Hire Procedure Manual
Project Coordinator Associate
Computer Merchant, LLC
06.2006 - 11.2007
- Project Coordinator Associate subcontracted to work with CSC to support the Project Management Office
- Assisted twelve IT managers with expertise in network management, installations & facilities management to accommodate state-of-the-art technology
- Provided status reports & created, maintained & distributed a project tracking document as implementation work progressed
- Maintained a database of re-useable data
- Provided project assistance covering network installations, modifications, repairs & wiring infrastructure
- Created, assigned, tracked & corrected work orders for desktop technicians via Remedy Data system
- Completed training in Project Management Prep & Estimating & Scheduling classes Oct
- 2007
Executive Assistant
ReFocus Outreach Ministry, Inc
03.2005 - 05.2006
- Executive assistant to the Executive Director responsible for the coordination of office operations, clerical assistance & staff management & coordinated client transportation
- Provided budget assistance, managed the main operator phone line, directed incoming/outgoing mail, coordinated & scheduled appointments for the Director, personnel & clients
- Managed files/documents/forms & tracking sheets for a variety of wellness, health & sobriety groups & business matters
- Accompanied the Director to workshops, coordinated fundraisers & charity events to support the nonprofit facility & attracted recognition to the mission of women in crises
- Assisted in the coordination of year-end graduation ceremony preparing speeches, flyers, invitations & tracked the financial contributions from donations received
- Researched resources in the community for clients & assisted in billing Medicare for services rendered & offered case management support to women recovering from homelessness, substance abuse, mental illness & domestic violence
Residential Aide
ReFocus Outreach Ministry, Inc
01.2004 - 02.2005
- Provided administrative services for the Residential Coordinator of a facility for women & children in crisis
- Offered case management support services to women recovering from homelessness, substance abuse, mental illness & domestic violence
- Accompanied & transported clients on trips such as: court/probation appointments, medical/mental health/dental services, shopping, etc
- Coordinated a variety of activities & created weekly schedule plans for clients appropriate to each individual treatment level/plan
- Facilitated groups on wellness, life skills, relapse prevention, healthy relationships & supported clients in identifying & resolving social issues they faced
- Compiled records of daily client activities, chaperoned group sponsored trips & social functions, assisted Residential Coordinator with client files & treatment plans, assisted with meal planning & diet guidelines for each client
- Maintained client medication logs, assisted in refilling prescribed medications & supervised intake coordinating insurance billing
- Assisted in the creation & growth of the facility's formal intake process & procedures manual
- Oversaw intake applications & securing appropriate accommodations for clients & their personal belongings
- Served as client advocate & researched resources in the community which benefited their recovery & their well-being
- Assisted residents with childcare registration forms, WIC forms & served as liaison between ReFocus & community resource centers
Housekeeping Associate
Self-Employed
03.2000 - 03.2001
- Housekeeping Associate responsible for cleaning/sanitizing vacant homes including hallways, entryways & basements in their entirety preparing them to be move-in ready or as cleanout after eviction, cleaned windows, swept/mopped/vacuumed floors, washed/dried/folded curtains/linens if required, sanitized refrigerators/stoves/ovens, scrubbed toilets/showers & removed debris
Housekeeping Associate
The Fairfield Inn Hotel
08.1998 - 02.1999
- Housekeeping Associate responsible for ensuring the rooms assigned were clean & sanitary
- Responsibilities included not limited to making the beds to hotel standards, dusting & polishing all furniture, full bathroom cleaning including floors, re-stocking linens/toiletries, removing soiled linens replacing with new linens & vacuuming
- Reported damages or maintenance issues to hotel management & completed room checklists as required
Sales Associate
XPect Discount Store
07.1997 - 12.1997
- Sales associate responsible for scanning/merchandise checkout, cash & check payments
- Organized inventory & maintained a clean environment providing excellent customer service
Office Administrator
Multiunit Services
02.1995 - 09.1995
- Responsible for office operations managing various properties located throughout the Greater New Haven area
- Managed the main operator phone line, appointment scheduling & conducted all phone interviews
- Dispatched staff, assisted with time sheets, delegated duties & coordinated weekday schedules
- Prepared office documents & provided status reports to the Property Manager as required
- Managed supervisor's calendar, routed business emails/calls, managed meeting minutes, prepared Agenda/Tasks list & distributed office mail
Receptionist
City of New Haven Fair Rent Commission
03.1993 - 10.1993
- Greeted & received the public, managed main operator phone line, managed incoming/outgoing mail
- Scheduled all appointments for Investigation Supervisor & conducted tenant complaint applications & served as liaison to community resources
- Assisted mediation meetings between proprietor & tenant & maintained meeting minutes
- Prepared documents, procedures, edited forms & data entry for business related matters
- Managed the Investigation Supervisor's calendar, routed emails, coordinated meetings & prepared her Agenda
Education
High school or equivalent -
Wilbur Cross High School
New Haven, CTSkills
- Yardi
- CRM
- AIRM
- Sight Plan
- Checkpoint ID
- Rent Cafe
- Vendor Management
- Daily operations oversight
- Maintenance Oversight
- Customer Support
- CRM Software
- Payment management
- Critical Thinking
- Data Entry
- Multi-family property management
- Financial Reporting
- Payment Collection
- Dispute Handling
References
Professional references available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
Trion Living
06.2024 - 10.2024
Assistant Property Manager
Trion Living
02.2024 - 05.2024
Resident Account Manager
BH Management Services
10.2023 - 01.2024
Assistant Property Manager
BH Management Services
01.2021 - 10.2023
Leasing Consultant
BH Management Services
12.2019 - 12.2020
Certified Occupancy Specialist
Carabetta Property Management Company
08.2015 - 07.2019
Administrative Assistant/Office Coordinator
HAI Group
09.2012 - 09.2014
Project Management Coordinator
CSC at Sikorsky Aircraft Corp
11.2007 - 04.2010
Project Coordinator Associate
Computer Merchant, LLC
06.2006 - 11.2007
Executive Assistant
ReFocus Outreach Ministry, Inc
03.2005 - 05.2006
Residential Aide
ReFocus Outreach Ministry, Inc
01.2004 - 02.2005
Housekeeping Associate
Self-Employed
03.2000 - 03.2001
Housekeeping Associate
The Fairfield Inn Hotel
08.1998 - 02.1999
Sales Associate
XPect Discount Store
07.1997 - 12.1997
Office Administrator
Multiunit Services
02.1995 - 09.1995
Receptionist
City of New Haven Fair Rent Commission
03.1993 - 10.1993
High school or equivalent -
Wilbur Cross High School
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