Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karina McGinnis

Coventry

Summary

Collaborative Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Account Management

Scan-Optics
09.2022 - Current
  • Manage revenue models, process flows, operations support and customer engagement strategies.
  • Expand revenue opportunities by identifying potential upsells and cross-sells within existing accounts.
  • Manage a diverse portfolio of accounts across multiple industries, adapting strategies based on unique client needs and objectives.
  • Resolve problems with high-profile customers to maintain relationships and increase return customer base.
  • Present data-driven insights to C- level leadership regarding overall account health, highlighting trends or emerging issues that may require attention at a higher level within the organization.
  • Work with key partners to increase breadth and depth of messaging in establishing partner ecosystem
  • Traveled to participate in industry conferences and networking events to expand professional connections and ensure continued relevance of account management strategies.

Senior Account Manager

Scan-Optics
10.2020 - 09.2022
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Partnered with the sales executives as the solution engineer
  • Assisted with key account solutions, problem solving initiatives, and understanding the clients pain points to propose a solution
  • Collaborated with the operations team to improve workflow designs and processes
  • Responsible for coordinating logistics for all incoming projects

Account Manger

Scan-Optics
06.2019 - 10.2020
  • Responsible for project management tools/software and implementing them with all projects.
  • Developed/Implemented project tracking tools that provided visibility to key stakeholders.
  • Responsible for all client invoicing within the company
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Assisted with development of client reporting.
  • Responsible for fostering client relationships based on trust, driving additional revenue through those relationships
  • Presented weekly, monthly, and yearly forecast to C-level and confirming processes are created to achieve the revenue
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Worked flexible hours across nights and weekends to meet client needs

Associate Account Manager

Scan-Optics
06.2018 - 06.2019


  • Built and maintained strong, long-lasting customer relationships
  • Acted as client advocate and working with internal departments to ensure that client needs are understood and satisfied
  • Contributed to team objectives in fast-paced environment.
  • Resolved problems and improved internal operation processes
  • Learned business quickly with self-constructed onboarding – quick study and adaptable
  • Completed monthly billing and client invoicing
  • Paid attention to detail while completing assignments.
  • Utilized CRM systems effectively to track account activities, streamline workflows and enhance organization within the team.

Waitress / Bartender

Elmo's Dockside Restaurant
09.2013 - Current
  • Restaurant server and bartender in a family-owned establishment. Attentive, responsive and anticipate guest’s needs. Duties include setting up and clearing tables, server in main dining room and for banquets. Responsible for balancing cash register every shift. Secure customer satisfaction, attention to detail, and effective communication skills with guests and staff.

Education

Associate of Arts - Business

Manchester Community College
Manchester, CT
12.2024

Skills

  • Excellent Customer Service
  • Relationship Building
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Organized
  • Dynamic Team Building
  • Strategic Account Management
  • Project Management
  • Cross Sell / Upselling Strategies
  • Contract Negotiations
  • Customer Billing & Invoicing
  • Logistics Coordinating
  • Systems and software expertise: Hubspot, NetSuite, Zoom Info, LinkedIn, Word, Excel, Powerpoint, SharePoint, Microsoft Teams, Zoom, SQL

Certification

  • Notary Public License - September 2021
  • CJIS Training - November 2021

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Director of Account Management

Scan-Optics
09.2022 - Current

Senior Account Manager

Scan-Optics
10.2020 - 09.2022

Account Manger

Scan-Optics
06.2019 - 10.2020

Associate Account Manager

Scan-Optics
06.2018 - 06.2019

Waitress / Bartender

Elmo's Dockside Restaurant
09.2013 - Current

Associate of Arts - Business

Manchester Community College

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Karina McGinnis