Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Medina

Mount Prospect,IL

Summary

Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Receptionist

Northwest Community Hospital
04.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Confirmed appointments, communicated with clients, and updated client records.

Lead Receptionist

New Med Immediate Care
01.2020 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Screened visitors and issued badges to maintain safety and security.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Shift Leader

Lou Malnati's
01.2017 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

No Degree - Nursing

William Rainey Harper College
Palatine, IL

Skills

  • Scheduling
  • Data Entry
  • Office Management
  • Greeting and Seating Clients
  • Document Management
  • Organization Skills
  • Multi-Line Telephone Systems
  • Professional Demeanor
  • Verbal and Written Communication
  • Mail Distribution
  • Time Management
  • Schedule Management
  • Telephone Skills
  • Typing Speed
  • Multitasking Abilities
  • Customer Service
  • Problem Solving
  • Scheduling Appointments

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Northwest Community Hospital
04.2022 - Current

Lead Receptionist

New Med Immediate Care
01.2020 - 06.2021

Shift Leader

Lou Malnati's
01.2017 - 01.2020

No Degree - Nursing

William Rainey Harper College

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Karina Medina