Karina Mendez
Madera,CA
Summary
Highly skilled and enthusiastic professional with more than 10+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Supervisor
Pedi Center Urgent Care
10.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Ordered all medical supplies and kept check on inventory levels.
Regional Manager
Pain Clinics Of Central California
06.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Established and maintained operational standards for 5 locations.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
Operations Manager
Lags Medical Centers
12.2012 - 05.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Medical Assistant
24/7 Urgent Care
10.2012 - 12.2012
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Medical Assisting
San Joaquin Valley College
Fresno11.2012
Skills
- Staff Management
- Schedule development
- Inventory Control
- Process Improvement
- Strategic Planning
- Operations Management
- Staff Discipline
- Processes and procedures
- Policy Enforcement
- Training and mentoring
- Advanced MD and eCW experience
- Multitasking
- Attention to Detail
Languages
Spanish
Full Professional
References
Hector Sanchez, NP, 904-994-5528
Femi Obanor, NP, 404-704-5891
Badhesha Upkar, NP, 559-283-0137
Timeline
Supervisor
Pedi Center Urgent Care
10.2023 - Current
Regional Manager
Pain Clinics Of Central California
06.2021 - Current
Operations Manager
Lags Medical Centers
12.2012 - 05.2021
Medical Assistant
24/7 Urgent Care
10.2012 - 12.2012
Associate of Science - Medical Assisting
San Joaquin Valley College
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