Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karina Mendoza-Garcia

Chula Vista,CA

Summary

Dedicated Customer Service Representative skilled in prioritizing and multitasking within fast-paced environments. Proven track record of contributing to team success and achieving both personal and organizational goals. Excels in communication and problem-solving, effectively addressing diverse customer needs with a tailored approach.

Overview

10
10
years of professional experience

Work History

Front Office Coordinator

Almax Consulting
El Cajon, CA
09.2024 - Current
  • Checked information for accuracy prior to database entry.
  • Coordinated daily front desk tasks during shift hours.
  • Managed customer concerns, ensuring satisfaction.
  • Assigned tasks to staff, establishing clear priorities.
  • Executed administrative support tasks, meeting all deadlines.
  • Managed appointment scheduling to optimize office workflow.
  • Executed the organization of documents both digitally and physically.
  • Transferred and responded to various messages and emails.
  • Welcomed visitors and provided outstanding customer service.
  • Oversaw office supply levels, ensuring timely orders and cost efficiency.
  • Refreshed customer details in database systems.
  • Managed client and visitor appointment scheduling.
  • Created comprehensive reports for executives and regulatory bodies.
  • Handled multi-line phone system, ensuring efficient call distribution.
  • Adhered to privacy regulations while maintaining patient documentation.
  • Exhibited excellent problem-solving abilities, addressing issues with efficiency.

Clinical Assistant

Bosley
San Diego, CA
11.2022 - 07.2024
  • Engaged with patients to document important medical details.
  • Monitored and maintained inventory of front office and examination room supplies.
  • Validated patient appointment schedules.
  • Communicated patient messages to physicians about concerns and condition updates.
  • Helped patients with essential care, delivering outstanding service.
  • Ensured treatment rooms were ready for patient examinations.
  • Communicated treatment steps and medical directives.
  • Checked patient charts before appointments for information accuracy.
  • Handled medication administration with physician oversight.
  • Scheduled patient appointments and managed follow-up care.
  • Collaborated in team meetings, enhancing workflows.
  • Monitored wounds for healing progress while changing dressings.
  • Provided exceptional emotional support to patients in distress before procedures.
  • Prepared patients for physician by explaining procedures.
  • Arranged charts, documents and supplies to enhance team efficiency.
  • Cleaned and sanitized treatment rooms regularly.
  • Sanitized and serviced medical equipment in accordance with protocols.
  • Clarified medical instructions, explaining medications and necessary procedures to patients.
  • Supported physicians during minor surgeries.

Costumer Loyalty Representative

Oportun
San Diego, CA
06.2015 - 01.2022
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Achieved sales targets by executing effective marketing plans.
  • Enhanced customer experiences by providing efficient and friendly solutions.
  • Utilized job-related software to complete contract forms.
  • Handled customer issues promptly with efficiency, maintaining a positive demeanor.
  • Maintained accuracy by updating databases with new customer data.
  • Participated in training sessions to remain current with industry standards.
  • Surpassed daily targets for credit card applications consistently.
  • Evaluated customer feedback to pinpoint product and service enhancements.
  • Documented detailed records of client inquiries and transactions.
  • Engaged customers in conversations to understand their needs.
  • Handled challenging customer interactions with professionalism.
  • Recorded all communications directly into the database.
  • Provided detailed information on new offerings to customers.
  • Managed financial transactions.
  • Crafted innovative approaches to enhance customer retention.
  • Provided outstanding customer support by attentively addressing concerns and complaints.
  • Organized tasks to enhance service goal completion.
  • Acknowledged by leadership for delivering superior customer support.

Education

High School Diploma -

Brookshire Academy
San Diego, CA
06-2012

Some College (No Degree) - Criminal Justice

Grossmont College
El Cajon, CA

Skills

  • Active listening
  • Attention to detail
  • Customer service
  • Driven
  • Exceeds expectations
  • Excellent communication
  • Inbound/Outbound calls
  • Leadership
  • Microsoft Office
  • Motivated
  • Organization
  • Problem solving
  • Professionalism
  • Punctual
  • Typing (40 wpm)
  • Team player

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Office Coordinator

Almax Consulting
09.2024 - Current

Clinical Assistant

Bosley
11.2022 - 07.2024

Costumer Loyalty Representative

Oportun
06.2015 - 01.2022

High School Diploma -

Brookshire Academy

Some College (No Degree) - Criminal Justice

Grossmont College

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