Karina Mendoza-Maldonado
Kissimmee,FL
Summary
Dynamic and detail-oriented Medical Assistant with a strong background in patient care at Kidsville Pediatrics. Proven expertise in HIPAA compliance and effective time management, enhancing patient experiences and ensuring smooth operations. Recognized for exceptional customer service and multitasking abilities in high-pressure environments, consistently contributing to team success.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Kidsville Pediatrics
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Host
North Italia Restaurant
06.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Server
Keke's Breakfast Cafe
06.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Crew Member
Pollo Tropical Restaurant
08.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - Health Sciences
Valencia College
Orlando, FL05-2027
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Multitasking proficiency
- Effective time management
- Guest relations
- Strong work ethic
- Cash handling
- High volume dining
- Menu memorization
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Limited Working
Timeline
Medical Assistant
Kidsville Pediatrics
02.2025 - Current
Host
North Italia Restaurant
06.2023 - 04.2024
Server
Keke's Breakfast Cafe
06.2021 - 09.2022
Crew Member
Pollo Tropical Restaurant
08.2020 - 05.2021
Associate of Science - Health Sciences
Valencia College
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