Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KARINA MIRELES

Apopka

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Host

Olive Garden
06.2023 - 02.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

OFFICE ASSISTANT

Emery's Scaffolding Company
02.2022 - 05.2023
  • Completed clerical tasks such as filing, copying and distributing mail
  • Interacted with customers by phone, email or in-person to provide information
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Delivered clerical support by handling range of routine and special requirements

RECEPTIONIST/ HOST

Vip Nail Spa
06.2020 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Collected fees and payments

Education

High School Diploma -

Apopka High School
Apopka, FL
05.2023

Skills

  • Telephone Skills
  • Schedule Management
  • Visitor Check-In
  • Appointment Booking
  • Customer service
  • Multitasking proficiency
  • Reservations

Accomplishments

President's and Dean's list achievement in the 2023 Fall Term.

President's and Dean's list achievement in the 2024 Spring Term.

President's and Dean's list achievement in the 2024 Summer Term.

Dean's list achievement in the 2024 Fall Term.

Timeline

Host

Olive Garden
06.2023 - 02.2024

OFFICE ASSISTANT

Emery's Scaffolding Company
02.2022 - 05.2023

RECEPTIONIST/ HOST

Vip Nail Spa
06.2020 - 08.2020

High School Diploma -

Apopka High School

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KARINA MIRELES