Karina Mitchell
Corona,CA
Summary
Dynamic leader with over 15 years of experience in retail management and multi- branch experience. Lead profitable stores that focus on providing outstanding guest experience along with operational excellence. Proven leader with a track record of propelling retail sales, notably increasing Ulta Beauty's retail sales revenue and Salon service sales revenue by double digits in under 2 years. Excellent at coaching and developing strong teams, fostering a high- performance culture that ranked top 5 regionally. Expert in in operational management, guest relations, leveraging strong communication, and strategic planning skills to drive success. Passionate about creating a positive work culture with high performing, inclusive teams.
Overview
20
20
years of professional experience
Work History
General Manager- District Engagement Leader
Ulta Beauty- High Volume- Luxury Location
05.2022 - Current
- Cultivate a high-performance culture in district by mentoring and training general managers in district.
- Oversee the hiring and recruiting process for the district while partnering with the regional recruiter.
- Increased retail sales up double digits by focusing on key metrics such as average ticket, retail conversion and units per transaction.
- Nearly doubled salon sales by implementing clienteling strategies and rebooking efforts.
- Promoted three managers to the next level within the organization by mentoring and coaching for growth.
- Lead a team of over 60 associates including management team, luxury beauty advisors, specialty boutique associates, salon professionals and task associates.
- Managed a diverse, inclusive and high-performing team of professionals, fostering a positive work environment and high employee satisfaction. Ranked top 5 in the region for highest culture results.
- Lead profitable stores that focuses on operational excellence and driving top sales results.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Multi-branch Manager/Licensed Real Estate Agent
Blackrock Investments
02.2012 - 05.2022
- Maintained high-quality service standards across all branches by regularly reviewing performance metrics and addressing areas requiring improvement promptly.
- Boosted overall branch performance by implementing efficient management strategies and streamlining operations.
- Developed a high-performing team by providing targeted training, coaching, and mentorship to staff members.
- Managed multiple branches successfully while maintaining consistent quality standards across all locations.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
Store Manager/ District Trainer
Bath and Body Works, Limited Brands
07.2009 - 02.2012
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques
- Served as a district trainor and mentor to other store managers.
- Led the district in absence of district manager.
- Successfully coached, trained and developed an already strong team which resulted in double digit increase in sales.
- Achieved operational excellence, managed payroll and scheduled associates to maximize productivity.
- Won numerous company contest.
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Enhanced employee retention rates through motivational leadership and fostering a positive work environment.
Store Manager
Jimmy'Z
07.2005 - 08.2006
- Opened a brand new concept store, recruited and trained entire team including management team.
- Chosen to travel to New York to train other store managers in the company.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Store Manager
Victoria's Secret Beauty
10.2004 - 10.2005
- Opened brand new store in Rancho Cucamonga, CA Fall 2004. Recruited, hired and trained a staff of 60 associates including management.
- District trainer-Traveled with district manager to train management team on driving sales sales results and new product roll-out.
- Led multiple stores in the district- Brea, Rancho Cucamonga and Montclair.
- Chosen to travel to Michigan for over a month to oversee an underperforming store. Recruited, trained and hired, Within a month store was making sales goal .
- Led the highest volume in company.
- Promoted 3 co- managers to store managers in the district.
- Led a profitable store by focusing on operational excellence.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Skills
- Extensive background in leadership skills including multi- branch experience
- Excel in recruiting , coaching and developing strong teams
- Excellent at planning and prioritizing
- Strategic Planning
- Problem Resolution
- Verbal and written communication
- Excellent in providing outstanding customer service
- Great operational management and time management
Timeline
General Manager- District Engagement Leader
Ulta Beauty- High Volume- Luxury Location
05.2022 - Current
Multi-branch Manager/Licensed Real Estate Agent
Blackrock Investments
02.2012 - 05.2022
Store Manager/ District Trainer
Bath and Body Works, Limited Brands
07.2009 - 02.2012
Store Manager
Jimmy'Z
07.2005 - 08.2006
Store Manager
Victoria's Secret Beauty
10.2004 - 10.2005
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