Karina Najarro
Los Angeles,CA
Summary
Dynamic customer service professional with experience at American Airlines, adept at problem resolution and fostering customer loyalty. Known for outstanding communication and empathetic approach, effectively managing escalations and ensuring timely resolutions. Proficient in Microsoft Office Suite, demonstrating strong organizational skills while maintaining a positive atmosphere for clients and customers alike.
Overview
1
1
Certification
Work History
Costumer Service Agent
American Airlines
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
Caregiver
Valley Village
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Bachelors In Communication - Communications
Central America University
Central American11.1997
Bethany Higj School
Central America10.1993
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Conflict resolution
- Microsoft office suite proficiency
Certification
CPR AND FIRST AID
Timeline
Costumer Service Agent
American Airlines
Caregiver
Valley Village
Bachelors In Communication - Communications
Central America University
Bethany Higj School
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