Karina Nikanovich
Belchertown,MA
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Jordan Health Care Center
09.2022 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Sales Representative
Hollister
06.2022 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Civil Engineering
Springfield Technical Community College
Springfield, MAHigh School Diploma -
Penn Foster Career School
Scranton, PA12.2020
Skills
- Account Management
- Office Supplies and Inventory
- Records Maintenance
- Medical Transcription
- Electronic Medical Record
- Patient Data Processing
- Front Desk Operations
- Critical Thinking
- Medical Records Management
- HIPAA Guidelines
- Insurance Claims
- Workflow Optimization
- Insurance Verification
Languages
Russian
Native or Bilingual
Timeline
Medical Receptionist
Jordan Health Care Center
09.2022 - 05.2023
Sales Representative
Hollister
06.2022 - 08.2022
Civil Engineering
Springfield Technical Community College
High School Diploma -
Penn Foster Career School
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