KARINA NORIEGA
SAN ANTONIO
Summary
Proven leader in the food service and customer relations sectors, with a track record of enhancing team productivity and customer satisfaction at companies like Allen Tharp . Skilled in staff supervision and performance improvement, adept at multitasking and maintaining high standards of food preparation. Increased profitability by streamlining operations, demonstrating a reliable and responsible approach to achieving results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Dining Facility Supervisor
Allen Tharp
06.2022 - Current
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Food Service Supervisor
SAGE Dining Services
06.2015 - 05.2022
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Set and oversaw weekly and special event menu plans.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
Front Office Assistant
Campos Family Dental
01.2008 - 05.2015
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Reviewed and updated customer information in database for accuracy.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Customer Service Representative
American General Financial Services
01.2001 - 02.2008
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Education
No Degree - Dental Assisting
Kaplan Career Institute
San Antonio, TXHigh School Diploma -
Burbank High School
San Antonio, TX05.1996
Skills
- Staff Supervision
- Performance Improvement
- Multitasking Abilities
- Reliable and Responsible
- Monitoring Food Preparation
Languages
Spanish
Native or Bilingual
Timeline
Dining Facility Supervisor
Allen Tharp
06.2022 - Current
Food Service Supervisor
SAGE Dining Services
06.2015 - 05.2022
Front Office Assistant
Campos Family Dental
01.2008 - 05.2015
Customer Service Representative
American General Financial Services
01.2001 - 02.2008
No Degree - Dental Assisting
Kaplan Career Institute
High School Diploma -
Burbank High School
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