Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Ocampo

Anaheim,CA

Summary

Dynamic professional with a proven track record in customer service and sales expertise, honed across roles at Target and Clínica Médica Familiar. Excelled in enhancing customer satisfaction and streamlining operations, showcasing flexibility and merchandise display acumen. Achieved significant improvements in service delivery by leveraging strong interpersonal and organizational skills.

Overview

23
23
years of professional experience

Work History

Sales Floor Team Member

Target
12.2014 - 11.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Medical Assistant

Clínica Médica Familiar
11.2006 - 12.2011
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Housekeeper

Maria’s Cleaning
12.1998 - 08.2004
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Polished fixtures to achieve professional shine and appearance.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Waitress

Lalo’s Cancun
10.1997 - 10.1999
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.

Education

Katella High School
Anaheim, CA

Skills

  • Type sales techniques
  • Loss Prevention
  • Store maintenance
  • Flexibility
  • Store Cleaning
  • Shipment Receiving
  • Merchandise Display
  • Customer Service
  • Cleaning
  • Sales expertise
  • Shipment Processing

Languages

Spanish and English
Elementary

Timeline

Sales Floor Team Member

Target
12.2014 - 11.2020

Medical Assistant

Clínica Médica Familiar
11.2006 - 12.2011

Housekeeper

Maria’s Cleaning
12.1998 - 08.2004

Waitress

Lalo’s Cancun
10.1997 - 10.1999

Katella High School

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Karina Ocampo