Karina O'Keefe
Saint Cloud,Fl
Summary
Productive Seller possessing superior customer service mindset and 10+ years of experience overseeing entire selling process from inventory creation to shipping. Detailed and dependable individual proficient in HTML and graphics paired with in-depth knowledge of product and still image photography. Skillful in managing and listing inventory and identifying new product opportunities.
Overview
21
21
years of professional experience
Work History
Online Reseller
Ebay
01.2009 - Current
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Seasonal sales associate
HSN
10.2018 - 12.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Worked closely with shift manager to solve problems and handle customer concerns
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Worked flexible schedule and extra shifts to meet business needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier, Merchandise
Disney World
06.2010 - 04.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
cashier, server, hostess
Cracker Barrel
07.2003 - 08.2010
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes
- Resolved disputes professionally by mediating between buyers and sellers when necessary, preserving the reputation of the online store
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential
- Worked flexible schedule and extra shifts to meet business needs
- Addressed customer needs and made product recommendations to increase sales
- Streamlined checkout process for increased efficiency and reduced waiting times
- I was responsible for ringing in orders, taking phone calls, handling the cash register and keeping the guests happy.
Education
psychology - Criminal Justice
Everest University
Orlando, FL06.2011
High School Diploma -
Northside High School
Warner Robins, GA01.1996
Skills
- Highly motivated
- Independent thinker
- Great with keeping customers satisfied
- Ability to turn a negative situation into a positive experience
- Fast Learner, Can work great
- Can work great independently or in a group setting
- Online auctions
- Shipping
- Client Relationship Development
Awards
Employee of the month January 2004, February 2007, April 2008
Timeline
Seasonal sales associate
HSN
10.2018 - 12.2018
Cashier, Merchandise
Disney World
06.2010 - 04.2012
Online Reseller
Ebay
01.2009 - Current
cashier, server, hostess
Cracker Barrel
07.2003 - 08.2010
High School Diploma -
Northside High School
psychology - Criminal Justice
Everest University
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