Karina Ordaz
La Puente,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships and cultivating partnerships.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Emanate Health
West Covina, California
01.2024 - Current
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Processed orders for medical supplies and lab equipment.
Waitress
OLA Restaurant
Covina, CA
01.2018 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
Medical Assistant
Bill W Tang M.D
West Covina, CA
10.2014 - 02.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Medical Assistant - Medical Assisting
Everest College
City Of Industry, CA05.2013
High School Diploma -
William Workman High School
City Of Industry, CA06.2011
Skills
- Customer relationship management
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Active listening
- Customer relations
- Multitasking and organization
- Hospitality and accommodation
- High-energy attitude
- Empathy and patience
- Customer service
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Assistant
Emanate Health
01.2024 - Current
Waitress
OLA Restaurant
01.2018 - Current
Medical Assistant
Bill W Tang M.D
10.2014 - 02.2021
Medical Assistant - Medical Assisting
Everest College
High School Diploma -
William Workman High School
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