Well-organized and experienced in Operations management bringing top-notch abilities in managing orders, schedules, and supplies to meet fast-paced customer demands. Work well under pressure to support customers and exceed targets. Good communication and record keeping skills.
Work History
PCT/ UNIT CLERK/ BHT
ADVENT HEALTH CELEBRATION | 2020 - Current
BHT- BEHAVIORAL HEALTH TECH/
PATIENT CARE TECH
De-escalated agitated behaviors using trauma-informed communication and approved intervention techniques.
Supported treatment plans by reinforcing coping skills and therapeutic boundaries.
Conducted routine safety rounds, checked belongings, and reported environmental hazards.
Collaborated with nurses and clinicians to communicate changes in patient status.
Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Implemented therapeutic activities that promoted skill-building, self-awareness, and other.
UNIT CLERK- SECRETARY
Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
Entered admissions, discharges, and transfers into clerical systems.
Prioritized incoming requests and maintained smooth unit workflow during busy periods.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
CERTIFIED NURSE ASSISTANTS
4 Years
Keystone Rehabilitation/Consulate Health Car/ Home Health | 01.2014 - 01.2018
Independently performs basic medical procedures, including taking blood pressures, pulse, temperatures, and specimens and giving whirlpools.
CUSTOMER SERVICE REPRESENTATIVE
1 Year
Quality One Wireless | 01.2014 - 01.2015
Managed details of completing inbound and outbound sales payments, refunds, and exchanges, including issuing a store credit.
CERTIFIED NURSING ASSISTANT
2 Years
Mountain City Rehabilitation Center | 03.2012 - 03.2014
Worked with patients to assure that they participated in exercises and therapeutic activities.
Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.
Uniqlo Disney Springs
Operations Supervisor | 2015 - 2019
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Updated scheduling systems to reflect availability, approvals, and staffing needs.
Trained team members on scheduling procedures and coverage expectations.
Education
No Degree - Nursing
Herzing Orlando | Orlando
No Degree - NURSING/ BUSINESS
Luzerne Community College | Nanticoke, PA
Completed 3 years in college. Planing on going back to complete Nursing Career - Minor Business management.
HIGH SCHOOL DIPLOMA - CERTIFIED NURSE ASSISTANT
Hazleton Area High School | Hazleton, PA | 06.2010
Skills
Budget administration
Safety oversight
Delegate assignments
Manage schedules
Problem-solving
Employee training
Policy enforcement
Certifications: in First Aid and BLS
CNA License
Program knowledge: Excel
Microsoft
Outlook
epic
Languages
English
Full Professional
Spanish
Professional Working
Timeline
CERTIFIED NURSE ASSISTANTS
Keystone Rehabilitation/Consulate Health Car/ Home Health
01.2014 - 01.2018Read More
CUSTOMER SERVICE REPRESENTATIVE
Quality One Wireless
01.2014 - 01.2015Read More
CERTIFIED NURSING ASSISTANT
Mountain City Rehabilitation Center
03.2012 - 03.2014Read More
PCT/ UNIT CLERK/ BHT
ADVENT HEALTH CELEBRATION
2020 - CurrentRead More
Uniqlo Disney Springs
Operations Supervisor
2015 - 2019Read More
Herzing Orlando
No Degree from Nursing
Read More
Luzerne Community College
No Degree from NURSING/ BUSINESS
Read More
Hazleton Area High School
HIGH SCHOOL DIPLOMA from CERTIFIED NURSE ASSISTANT