Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
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Karina Ortega

Bronx,USA

Summary

Dynamic bilingual administrative professional with a proven track record at Docgo, excelling in communication and organization. Adept at synthesizing complex information and enhancing operational efficiency through effective document management. Recognized for resolving issues promptly and fostering positive relationships, leveraging Salesforce proficiency to streamline processes and improve service delivery.

Overview

16
16
years of professional experience

Work History

Bilingual Administrative Assistant

Docgo
New York, USA
03.2023 - 04.2025
  • Facilitated clear communication of complex information to diverse audiences.
  • Coordinated travel arrangements for guests efficiently.
  • Received postal mail and distributed it to the appropriate person or department.
  • Resolved complaints and problems promptly to maintain high service standards.
  • Synthesized and delivered information in a practical, user-friendly format.

Substitute Teacher

ABC Cassidy Place
New York, USA
06.2022 - 03.2023
  • Assisted Lead Teacher in executing detailed lesson plans to enhance learning outcomes.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Actively participated as a dedicated Assistant Teacher within 3's and 4's program.
  • Engaged with parents regularly to provide necessary updates and support.
  • Nurtured a positive and inviting atmosphere conducive to student growth.

Managers Assistant

A. Michael Tyler Realty Corp
White Plains, USA
09.2019 - 05.2022
  • Facilitated visitor greetings and managed information requests in receptionist area.
  • Composed and transcribed meeting minutes using voice recorder and notepad.
  • Received and distributed faxes and mail promptly to support operations.
  • Maintained accurate filing systems to improve record-keeping efficiency.
  • Prepared memos, reports, and correspondence to enhance communication processes.

Head Cashier Supervisor

Nocciola Restaurant
New York, USA
03.2009 - 09.2019
  • Oversaw cashier operations to assess strengths and weaknesses in service and payment processing.
  • Monitored cash drawers across multiple stations to ensure sufficient cash supply.
  • Provided management with feedback on cashier performance, highlighting training needs.
  • Maintained accurate financial records, including sales reports and daily cash drawer reconciliations.
  • Trained new cashiers on POS system, customer service standards, and store policies.

Education

Health and Safety Certificate -

DOE
New York, NY
06-2022

Health Worker/Preventive Health Course -

Hostos Community College
Bronx, NY
09-2018

Food Handlers Certificate -

NYC Health Academy
New York, NY
01-2010

High School Diploma -

Bronx Regional High School
Bronx, NY
08-2001

Skills

  • Bilingual proficiency
  • Communication and organization
  • Computer and software expertise
  • Document management
  • Billing administration
  • Salesforce proficiency
  • Mail processing

References

References upon request

Languages

spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Bilingual Administrative Assistant

Docgo
03.2023 - 04.2025

Substitute Teacher

ABC Cassidy Place
06.2022 - 03.2023

Managers Assistant

A. Michael Tyler Realty Corp
09.2019 - 05.2022

Head Cashier Supervisor

Nocciola Restaurant
03.2009 - 09.2019

Health and Safety Certificate -

DOE

Health Worker/Preventive Health Course -

Hostos Community College

Food Handlers Certificate -

NYC Health Academy

High School Diploma -

Bronx Regional High School

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Karina Ortega