KARINA OSORIA
South Gate,California
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Sales Associate
Curacao
11.2023 - 01.2024
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Provided positive first impressions to welcome existing, new, and potential customers.
Barista
Starbucks, Target
08.2022 - 09.2023
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Recommended products based on solid understanding of individual customer needs and preferences.
Sales Associate
Target
11.2021 - 10.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
Childcare Provider
Family JImenez
02.2021 - 11.2021
- Read stories, sang songs and facilitated creative play.
- Developed age-appropriate activities and crafts to engage children.
- Logged information regarding naps, feedings, and any medications administered.
- Provided emotional support and guidance to children during difficult times.
- Responded to inquiries from parents and guardians.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Cashier
Fiesta Mexicana Bar & Grill
03.2020 - 02.2021
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
South Gate Senior High School
South Gate, CA05.2022
Skills
- Multi-tasking strength
- Display Setup
- Reliable and punctual
- Merchandise Recommendations
- Sales floor organization
- Payment Processing
- Retail Merchandising
- Flexible Schedule
- Safety and Cleanliness Standards
- Order Management
- Merchandising and Display
- Product and Service Sales
- Time Management
- Order Processing
- Problem-solving skills
- Excellent Written and Verbal Communication
- Excellent people skills
- Customer Assistance
- Microsoft applications proficiency
- Point of sale operation
- Customer Service
- Computer Proficiency and Microsoft Office
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Curacao
11.2023 - 01.2024
Barista
Starbucks, Target
08.2022 - 09.2023
Sales Associate
Target
11.2021 - 10.2022
Childcare Provider
Family JImenez
02.2021 - 11.2021
Cashier
Fiesta Mexicana Bar & Grill
03.2020 - 02.2021
High School Diploma -
South Gate Senior High School
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