Karina Teelucksingh
Cypress,TX
Summary
Decided to take a leap of faith and venture on alone it was the only way at the time to get an opportunity to work in this field. It's been hard, looking back with no regrets this learning route chosen was ultimately the only way into learning, experiencing, and evolving in this line of work. I've had the privilege to learn a lot about cars and the repair process hands-on along the way concurrent with the administrative part absolutely continue to love it. Dependable auto body repairs professional actively pursuing an opportunity to bring value to a team with structure and opportunity for longevity and growth.
Overview
12
12
years of professional experience
Work History
Automotive Service Writer
Galson Auto & Body
10.2023 - Current
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Responded to customer calls and emails to answer questions about products and services.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into CC1 database to track job status.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
Service Manager
Her's Paint And Body LLC
06.2016 - 08.2023
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Received and logged incoming parts orders.
- Monitor inventory and need for replenishment.
- Operated tools, equipment, and machinery according to prescribed safety procedures.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Prepared logs on each repair and maintained customer records for each job.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated and supervised 3-5 shop and service technicians and assigned tasks and work orders.
- Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair, and vinyl decal installation.
- Stocked shop with equipment, parts, and other resources to promote timely service.
- Supervised and managed shop operations and tasks.
- Inspected vehicles to diagnose problems and perform repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Examined new and replacement parts to uncover defects.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow
- Established priorities, maintained schedules and monitored performance
Automotive Service Writer
Ivans Custom
11.2013 - 06.2016
- Payment collections, AP/AR, deposits, and recordkeeping.
- Established and updated work schedules to account for changing repair status and additional findings in repairs needed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Managed itineraries and appointments and streamlined scheduling repairs
- Collaborated with Paint to achieve auto repairs.
- Prepared reports to assist business leaders with key decision-making and strategic operational planning
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Used CC1 computer system to enter customer information, create service records, order parts and develop cost estimations.
- Answered service department phone and responded promptly to questions and messages
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians
Education
Associate of Applied Science -
Lone Star College
Houston12.2024
GED -
GED
Rosenberg, TX1999
Skills
- Strong Insurance Knowledge
- Excellent Work Ethic
- Fluent in Spanish and English
- Cost Estimates
- Revenue Quotas
- Managing Status Reports
- Technician Tracking
- Customer Service
- Productivity Standards
- Repair Documentation
- Self-Directed
Timeline
Automotive Service Writer
Galson Auto & Body
10.2023 - Current
Service Manager
Her's Paint And Body LLC
06.2016 - 08.2023
Automotive Service Writer
Ivans Custom
11.2013 - 06.2016
Associate of Applied Science -
Lone Star College
GED -
GED
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