Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Karina Palacios

Indianapolis,IN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Forklift Operator

Whirlpool
07.2022 - Current
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Communicated with floor managers to determine merchandise placement.
  • Removed orders from storage, wrapped and staged for shipments.

Sales Floor Associate

Menards
04.2022 - 07.2022
  • Unpack freight and organize on shelves (label overstock items on box and log on computer system; adjust counts if necessary)
  • Downstock items in computer system to restock shelves; adjust counts if necessary
  • Oversee presentation of store and merchandise
  • Update price tags with new prices, print price tags if missing
  • Welcome and interact with customers, answer questions, and offer product suggestions based on customer needs
  • Put returned merchandise in its correct location
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Trainer

Housekeeping Maid Easy
12.2016 - 09.2019
  • Trained newly hired staff; reviewed orientation documents, gave tour of office and explained use of equipment, walked them through cleaning process at office and clients homes
  • Responsible for ensuring that all required and special equipment for current day are placed in vehicle
  • Provided transportation for trainees from office to clients' homes
  • Direct communication with clients to provide arrival times and address any complaints or special requests
  • Logging time of arrival and departure of clients' homes/ensuring trainees are doing the same
  • Submitting daily sheets advising office personnel of trainees progress

Waitress

Carolina Grill
02.2016 - 10.2016
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.

Customer Sales Associate

Ashley’s Furniture
08.2015 - 11.2015
  • Processed customers cash and card transactions through computer database
  • Answered customer's questions and addressed problems and complaints in person and via phone
  • Directly communicated with third-party delivery company
  • Responsible for resolving delivery issues in timely manner
  • Proficiently filed documents in alphabetical order
  • Responsible for counting and closing register at the end of the night

Waitress

Olive Garden
02.2012 - 09.2014
  • Greeted, seated, and provided attentive service to customers
  • Took food and drink orders from customers as needed
  • Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts; anticipator of guest's needs
  • Instituted and recommended new menu items/ suggested meal and wine pairings
  • Constant multi-tasking and team player- running food/helping colleagues as needed
  • Handling any guest and internal customer complaints, inquiring in courteous and efficient manner, additionally following through to make sure concerns are resolved satisfactorily
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Hostess

Flap Jacks
02.2010 - 05.2011
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

No Degree - General Studies

Ivy Tech Community College of Indiana
Avon, IN
03.2014

High School Diploma -

Avon High School
Avon, IN
06.2013

Skills

  • Familiar with Squirrel System
  • Hospitality and Accommodation
  • Service Prioritization
  • Upselling Techniques
  • Team Collaboration
  • Conflict and Complaint Resolution
  • Safety Standards
  • Food and Beverage Pairings
  • To-Go Order Preparation
  • Process Payments
  • Dining Customer Service

Bilingual

I am fluent in English and Spanish

Languages

Spanish
Native or Bilingual

Timeline

Forklift Operator

Whirlpool
07.2022 - Current

Sales Floor Associate

Menards
04.2022 - 07.2022

Trainer

Housekeeping Maid Easy
12.2016 - 09.2019

Waitress

Carolina Grill
02.2016 - 10.2016

Customer Sales Associate

Ashley’s Furniture
08.2015 - 11.2015

Waitress

Olive Garden
02.2012 - 09.2014

Hostess

Flap Jacks
02.2010 - 05.2011

No Degree - General Studies

Ivy Tech Community College of Indiana

High School Diploma -

Avon High School

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Karina Palacios