Summary
Overview
Work History
Education
Skills
Timeline
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Karina Palma

Lancaster,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Sales Floor Supervisor

Burlington
Lancaster , CA
10.2020 - Current
  • Conduct daily walkthroughs to assess store presentation and organization.
  • Communicate and enforced company policies and procedures to ensure shortage goals are met.
  • Ensure compliance with company policies and safety regulations at all times.
  • Delegate tasks to maintain efficient workflow.
  • Assist with training, development, and mentoring of sales employees.
  • Facilitate store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Conduct safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Analyze customer feedback data to identify areas of improvement.
  • Communicate sales goals and key performance indicators to employees.
  • Train new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
  • Identifyareas of process improvements in order to maximize efficiency and productivity on the sales floor.
  • Supervise and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
  • Built lasting client relationships by organizing and planning sales events.
  • Conduct department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Cashier Team Lead

Roxann's Cosmetics
Panorama City, CA
09.2014 - 12.2018
  • Supervised cashier team to ensure efficient customer service at cosmetic retail location.
  • Trained new cashiers on register operations and company policies for accurate transactions.
  • Managed inventory levels and organized product displays to enhance store appearance.
  • Conducted regular cash audits to ensure register accuracy and compliance with policies.
  • Coordinated staff schedules to optimize coverage during peak shopping hours effectively.
  • Implemented training sessions on upselling techniques to promote additional products.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Processed payments promptly for customers to exceed productivity standards.
  • Monitored cashier performance, providing feedback as needed.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.

Stocking and Cashier

Toys R Us
Panorama City, CA
11.2010 - 12.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash, credit, and debit payments accurately and securely.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Managed merchandise returns and exchanges according to store policies.
  • Collaborated with team members to ensure smooth daily operations during peak hours.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier and Stocking Associate

Babies R Us
Panama
01.2008 - 11.2010
  • Maintained cleanliness and organization of checkout area and surrounding displays.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Jamee Monroe High
01-2007

Skills

  • Customer relationship management
  • Visual merchandising
  • Team leadership
  • Performance monitoring
  • Employee training
  • Effective communication
  • Problem solving
  • Time management
  • Active listening
  • Self-Directed
  • Organizational skills
  • Dependable and responsible
  • Training & Development
  • Friendly, positive attitude
  • Planning
  • Attention to detail
  • Task prioritization
  • Customer service

Timeline

Sales Floor Supervisor

Burlington
10.2020 - Current

Cashier Team Lead

Roxann's Cosmetics
09.2014 - 12.2018

Stocking and Cashier

Toys R Us
11.2010 - 12.2015

Cashier and Stocking Associate

Babies R Us
01.2008 - 11.2010

High School Diploma -

Jamee Monroe High

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