Karina Pamela Reyes-Juarez
Austin,TX
Summary
Versatile team member with experience in restaurant operations, excelling in customer service and task prioritization. Proven ability to adapt in fast-paced environments while ensuring guest satisfaction and maintaining high standards of service.
Overview
1
1
Language
2
2
years of professional experience
Work History
Host/Server/Cashier/Trainer
Pluckers Wing Bar
Austin, Texas
02.2025 - 09.2026
- Welcoming customers upon entry and exit, efficiently managing waitlist during peak periods to optimize guest flow.
- Memorized table numbers and sections, greeted seated guests warmly, and communicated effectively with servers to enhance guest comfort and satisfaction.
- Utilized TOAST handhelds to accurately take orders for takeout and dine-in, voided errors, and verified reports to maintain guest satisfaction.
- Learned to move with a sense of urgency while making sure I had the right etiquette with me.
- Answered phone calls and handled reservation inquiries effectively.
Food Runner/Coordinator
TLC Austin
Austin, Texas
12.2024 - 01.2025
- Collaborated with kitchen staff to facilitate accurate order fulfillment, improving dining experience.
- Maintained cleanliness and organization of dining area and service stations, ensuring efficient service.
- Communicated with guests regarding menu items and specials.
- Ensured food presentation met quality standards, enhancing overall guest satisfaction. to ensure it met restaurant quality standards.
- Followed health and safety guidelines for food handling.
Host/Cashier
Bahama Bucks
Austin, Texas
05.2024 - 08.2024
- Handled cash transactions efficiently at drive-through and in-house, ensuring accuracy in customer orders.
- Resolved customer concerns promptly to enhance the experience.
- Ensured a clean and welcoming lobby environment by regularly wiping down tables and chairs.
- Memorized menu signature items during training.
Education
Bachelor of Science - Mechanical Engineering
Texas State University
San Marcos, TX05-2030
Skills
- POS software
- Food safety practices
- Customer service
- Guest relations
- Upselling techniques
- Effective communication
- Front of house organization
- Time management
- Task prioritization
- Workflow optimization
- Problem solving
- Adaptable to change
Languages
Spanish
Professional
Timeline
Host/Server/Cashier/Trainer
Pluckers Wing Bar
02.2025 - 09.2026
Food Runner/Coordinator
TLC Austin
12.2024 - 01.2025
Host/Cashier
Bahama Bucks
05.2024 - 08.2024
Bachelor of Science - Mechanical Engineering
Texas State University