Karina Pena
Riverside,CA
Summary
A compassionate leader looking to obtain a position where I can expand my knowledge and skills while contributing to the success of the company by bringing initiative, great work ethic, and an uplifting atmosphere. I have demonstrated the ability to achieve positive outcomes in challenging environments through innovative planning and the use of strong analytical skills.
Overview
2
2
years of professional experience
Work History
Behavior Therapist
Breaking Barriers Institute
Colton
12.2024 - Current
- Support BCBA's with FBA assessments to identify client behavioral challenges.
- Collaborate with families to provide guidance and support strategies.
- Document client progress and maintain accurate records for compliance.
- Engage in ongoing training to enhance ABA methods and practices.
- Facilitate a client gathering to encourage social skills and support necessary for living a healthy lifestyle.
- Create a safe and supportive environment for clients to explore difficult emotions, or behaviors.
- Develop individualized plans for clients to help them meet their personal goals.
- Provided guidance and support to families, helping them better understand the needs of their children with behavioral challenges.
- Participate in regular team meetings with supervisors and other BTs to discuss case progress.
Office Manager
Breaking Barriers Institute
Colton, CA
03.2024 - Current
- Manage front desk duties, including welcoming families, answering questions, and relaying information to supervisors.
- Handle and resolve incoming calls, ensuring all relevant information is promptly relayed to supervisors.
- Manage invoicing for client cancellations in accordance with company policy.
- Verify the accuracy of insurance billing to ensure all claims to insurance companies and private-pay clients are submitted correctly and in a timely, accurate manner.
- Maintain accurate records of all incoming client insurance authorizations by entering them into Rethink, and promptly informing Supervisors and BCBAs.
- Manage the submission of ABA and speech progress reports to insurers to secure accurate service authorizations.
- Resolve denied progress reports by communicating with insurance providers, and collaborating with BCBAs to ensure timely corrections.
- Maintain detailed Excel spreadsheets to track all client onboarding and terminations, ensuring records are accurate and up-to-date.
- Support staff by troubleshooting and resolving technical issues.
- Supervise staff members and make changes to their schedules as needed.
- Create spreadsheets in Excel to track staff's vacation requests and sick days.
- Reassign staff when cancellations occur, to ensure schedule coverage.
- Consult with supervisors to resolve problems relating to employee performance and work schedules.
- Recommend solutions to improve employee performance, and propose procedural changes to supervisors.
- Manage, schedule, and coordinate office functions and activities for employees.
- Provide training to new hires on policies and procedures.
- Take meeting minutes during Supervisor and Admin meetings.
- Keep track of office inventory, and place new supply orders in a timely manner.
- Upload and organize personal staff and client files, while ensuring full compliance with HIPAA guidelines.
- Ensure a clean and professional office environment daily.
Education
High School Diploma -
Ramona High
Riverside, CA06-2019
Skills
- Office management
- Billing and accounting support
- Appointment scheduling
- Time management
- Records management
- Communication coordination
- Follow-up skills
- Compliance documentation
- Task prioritization
- Problem solving
- Critical thinking skills
- Conflict resolution
- Report progress reporting
- Data entry
- Software: Rethink, Excel, Google Sheets, Microsoft Office
Timeline
Behavior Therapist
Breaking Barriers Institute
12.2024 - Current
Office Manager
Breaking Barriers Institute
03.2024 - Current
High School Diploma -
Ramona High