Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Karina Petty

Albuquerque,NM

Summary

With over 10 years of work experience, I am both in a leadership position, as well as an entry level position. I am a conducive team player, but also succeed as an individual worker with no trouble managing my time and work load. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
years of professional experience

Work History

Smiths Grocery Store

Front End Customer Service Desk/Night Stocker
08.2022 - 12.2022

Job overview

  • Working at the customer service desk I was responsible for processing any returns, ringing customers up, I did the money transfers, lottery, and bill pay
  • I also was part of the night crew that processed the loads
  • I organized and stocked the shelves of certain parts of the store along with facing and fronting the same sections

Circle K

Assistant Manager
08.2020 - 06.2022

Job overview

  • I was responsible for not only working as a customer service representative, but also audits, orders and preparing deposits for weekly cash pick-ups.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Lowe's

Customer Service Representative
07.2021 - 11.2021

Job overview

  • Working in repair services I was responsible for assisting ustomers with submitting work orders in order to schedule repairs for major appliances and power tools
  • I also provided customer retention and tried to alleviate the stresses that come along with having to make time to repair major purchases.

Representave, Circle K

Lead Customer Service
08.2020 - 05.2021

Job overview

  • Fed by
  • EA !Being a strong cashier is the first and foremost important skill
  • Strong customer service skills and the ability to multitask are important to the role
  • As a lead, I was in charge of managing the staff, ensuring the crew has a smooth shift, and that they have all the supplies and resources they need to be successful
  • I am excellent at upselling and receive constant recognition for being the strongest in the store.

Greg's Towing

Office Manager/Administrative Assistant
07.2012 - 01.2020

Job overview

  • Took on all aspects and roles included in the office, such as releasing cars, completing various paperwork for all services and situations, completing deposits, and auditing, completing, & submitting title packets
  • Very comfortable running an office without guidance.

Education

Chula Vista Senior High School
Chula Vista, CA

High School Diploma from Administration of Justice and English
06.1993

Skills

  • English
  • Administration Experience
  • Office Management
  • Creative Writing
  • Research
  • Proofreading
  • Copy Editing
  • Cashiering
  • Customer Service
  • Auditing
  • Assessments
  • Customer Focus & Orientation - Highly Proficient
  • August 2020
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficien
  • ESITE
  • Customer Service and Assistance
  • Credit Card Applications
  • Guest Interaction
  • POS Transactions
  • Administrative Support
  • Bagging Groceries
  • Professional Integrity
  • Payment Processing
  • Invoice Verification
  • Guest Services
  • Front-End Support
  • Revenue Quotas
  • Store Layouts
  • Closing Procedures
  • Billing and Payment Processing
  • Cash Counting
  • Data Imports
  • Equipment Preparation
  • Product Availability
  • Creating Accounts
  • Station Preparation
  • Efficient Service
  • Rotation Procedures
  • Personable Demeanor
  • Loyalty Programs
  • Food Safety Guidelines
  • First-Tier Technical Support
  • Inventory Records
  • Understanding Customer Needs
  • Merchandise Orders and Exchanges
  • Process Transactions
  • Customer Data Confidentiality
  • Retail Management

Timeline

Front End Customer Service Desk/Night Stocker

Smiths Grocery Store
08.2022 - 12.2022

Customer Service Representative

Lowe's
07.2021 - 11.2021

Assistant Manager

Circle K
08.2020 - 06.2022

Lead Customer Service

Representave, Circle K
08.2020 - 05.2021

Office Manager/Administrative Assistant

Greg's Towing
07.2012 - 01.2020

Chula Vista Senior High School

High School Diploma from Administration of Justice and English
Karina Petty