Karina Pinto

Capability to work closely with the State Office of Vital Statistics, using the state database system(s) in the issuance of certified records, along with other required reliabilities.

Accountable to serve as the Delegate Authority for the office of Vital Records in the absence of the Vital Records Office Manager II.

Responsible for the Supervision of staff Including delegating work tasks and filing in the role of the Office Manager when required to do so.

Possessed the skill of comprehending documents, legal paper, delegating with personnel and clients and effectively de-escalating issues and knowledge of executing solutions and sound making decisions while remaining in full compliance with work guidelines.

Ensure that money collected is counted and reconciled with the Daily Teller Transaction Report (E-Vitals) at the end of each workday.

Supervise cash, credit card and checks transactions and Accomplished Change funds/ reconciliations for all Records Specialist at the end of the day.

Revise Daily transaction E-Vital report/s prior to inputting data in file management folder for Finance Department to receive.

Responsible for managing the handling of Safeguarded high-value assets and confidential items. Secured storage and ensured the meticulous safekeeping of company valuables, including cash, sensitive documents, safety paper and equipment.

Ability to identify and resolve money discrepancy.

skillfulness to provide superior customer service in a fast paced environment with a high volume of public contact.

Directly responsible for accepting, reviewing, investigating, and fulfilling submitted applications from the public, funeral homes, law enforcement agencies, armed forces, court appointed guardians, state attorneys, government agencies (such as FBI, children, and families), and other agencies relating to children in custody/foster care.

Ensure proper identification of all applicants requesting records of birth/death/fetal death records in accordance with the Florida Statute 382.

Displayed proficiency and independent judgment in carrying out assignments and interacting with the public in a positive manner.

Produced certified copies of vital records using state database system(s). Adhered to policies and procedures regarding confidentiality of all records.

Responsible for recognizing monitor flagged records, such as run-away, missing child and others, to bring to the attention of the manager for further investigation.

Attend TEAM meetings and check daily work E-mails and be responsible for prioritizing and staying informed by adhering to all company updates and policy changes to ensure full compliance.

Adhere to all policies and procedures governing cash handling, assume accountability for services rendered and fees collected.

Ensure each transaction is entered into the appropriate state database system(s).

Make certain proper payment is received and recorded and all used security paper is documented by number in the appropriate tracking system.

Responsible for the register and its contents.

Accountable for reviewing and processing applications for death certificates from the public/funeral homes, fax, US mail, and via the online ordering system Vital-Chek which verifies identification documents to ensure that the person ordering the vital records is legally authorized to obtain them.

Adequately process the request, prepare the certificate/s, and mail out directly to the requester.

Cognizance of reviewing records/reports 12 +days late, contacting Funeral Homes, Physicians, Hospital, Medical Examiners to ensure deaths are registered timely and documented on the internal notes. Review internal notes, notify of all updates.

Proficiency in processing Vital-Chek orders such as Shipping Labels, UPS manifest, batch receipts, generate labels, closeout/end of the day, search, inquiry, and update notes.

Filed supporting documents for mails/fax orders in file cabinets as established in vital records internal procedure.

Directly attended customers in person to provide service and process their requests using the Q-Flow system.

Collect payments in the forms of cash, checks, money orders, cashier’s check and credit card transactions.

Responsible for daily accounting, tracking, and reviewing safety paper and ensuring that voided safety paper is documented accurately.

Responsible for the submission of the safety paper inventory report to the Supervisor at the end of the day.

Maintained confidential information, review documents ensure accuracy, retain supporting documentation submitted such as AFS applications, court orders, home births, voids, and dispose of them as outlined in the chief deputy registrar operations manual and the vital records internal procedures.

Held astonishing leadership competency, demonstrated leadership skills, like clear communication, strategic thinking, integrity, emotional intelligence, and accountability for actions and decisions.

Performed a multitude of other job duties not mentioned, as per the office needs and customer service related duties.

Followed all company policies and procedures to deliver quality work.

Duties consisted of serving as the first point of contact for clients, by answering calls, and providing inmate booking information.

Guide clients through the process of completing all necessary paperwork.

Responsible for maintaining and updating accurate client files and records of bond transactions.

General office tasks duties, such as data entry, filing, scheduling, and handling messages. payment processing.

Handling of Bond payments or process refunds.

Accountable to hold strong organizational skills and attention to detail are crucial for managing paperwork and client files correctly.

Excellent verbal and interpersonal skills were necessary for communicating with clients, who are often in a stressful situation, as well as with attorneys and court personnel. ability to posses empathy towards all clients.

Answering phone calls, verify and notify defendant/s of their court dates using Florida Government websites.

Contact clients about money dues on clients on payment plans,

qualify clients to approve them for specific low affordable percentages in accordance to the Florida state law in order for them to post bond for defendant.

Delegate criminal charges/cases to families/friends and or attorneys in regards to defendants. Carefully create folders for defendants (clients) that include their personal information such as records of history of living address, place of work,

mug shots, jail/booking info etc. File folders, communicate with all jails and prisons state or federal, statewide for inmate information, also follow up with family or Indemnitors in regards to the case.

Filing, sort, retrieve records.

Entering data into spreadsheets and databases by preparing documents, reports, and presentations.

Monitor and order office supplies.

Provided general customer service and support.

Responsible for the operations of the call center.

Managed daily operations, monitoring agent performance, providing coaching and training, handling escalated customer issues, ensuring policy adherence.

Oversee daily activities, provide coaching, conduct performance reviews.

Responsible for handling complex customer complaints or issues that agents could not resolve.

Identify ways to improve operational efficiency and customer satisfaction.

Make sure agents follow company policies for attendance, procedures, and quality standards.

Keep higher-level management informed about team issues, operational problems, and performance results.

Collaborate with other teams, such as account management, to ensure customer needs are met.

Ensure appropriate staffing levels to meet call volumes and customer needs.

Accountable for training, and motivating agents to meet performance targets, improve efficiency, and deliver excellent customer service.

The primary function is to ensure that all agents are fulfilling their responsibilities, inbound and outbound calls are being processed effectively and efficiently and were performing up to client expectations while overall company performance goals are being met.

Develops an effective and efficient staff.

Ensure that operational and customer related functions of the call center are completed timely, accurate and sufficient to meet standards.

Establish and Conduct one-on-one meetings with staff to discuss performance issues, attendance, attitude, work performance and develop corrective action plans, as needed.

Assist with any Team Lead, Representative or general center responsibilities, when required such as answering QA lines, walk-around, traffic monitoring, quality monitoring, training, taking calls, scheduling, etc.).

Implement changes to continually improve work productivity.

Develop subordinates through coaching and feedback on performance.

Assign daily responsibilities.

Reviews new and updated accounts with Team Leads and/or Reps (one-on-one).

Responsible of having knowledge in all sectors of the call center such as the after hours health insurance department as well as all other legal Accounts.

Answer high call volume phone calls from multiple hospitals and take message with courtesy with the ability to multi task in such fast pace environment.

Have excellent listening skills to be able to record patient and or caller information, all while having medium to high typing accuracy and appropriate grammar and literacy with great communication and verbal skills.

Record patient information to insurance system and get authorization approvals through system for patient to be admitted.

Show empathy towards patients by listening carefully and allowing patients to speak/express by using active listening skills.

Authorize patient urgent/non-urgent, transportations and/or hospital transfers.

Perform other job duties not included, in order to fulfill both needs of the company and callers/patients.

Duties as a Loss Prevention Officer for Macy's consisted of monitoring customer traffic entering and exiting the store.

Responded to all suspicious activity to the Loss Prevention Department to prevent potential theft.

Held Monthly group meetings with all store department Leads in order to advocate ways to decrease high shortage areas as well as maintaining constant close monitoring in those particular areas.

Completed reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities assigned by LP Managers.

Sustained strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.

Monitored 150+ CCTV's tv/monitor's to track and follow potential thieves to prevent theft.

Managed and monitored internal and external case productivity and recoveries by carrying out apprehensions and conducting investigations when necessary.

Analyzed crime trends to adjust security measures and reduce risks effectively.

Collaborated with local law enforcement on investigations and incident reporting.

Performed and accomplished other tasks not mentioned.