
Quality assurance professional with comprehensive experience in quality control and analysis. Skilled in identifying and resolving issues, ensuring compliance with standards, and optimizing processes. Strong focus on collaboration, adaptable to changing needs, and committed to delivering reliable results. Known for precision, problem-solving abilities, and effective communication skills.
- Track and analyze recurring documentation errors to identify performance trends, present findings in meetings, and recommend corrective actions.
- Review and verify case and claim documentation to ensure accuracy, completeness, and compliance with Department of Labor (DOL) and contractual standards.
- Contribute to the improvement of job aids and reference materials, helping streamline processes and support staff understanding of quality procedures.
- Trained and supported temporary team members during high-volume periods, ensuring accurate documentation and adherence to quality standards