Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Plascencia

Buena Park,CA

Summary

Dynamic Cleaning Team Leader with a proven track record at Arco Gas Station, enhancing employee performance through strong leadership and effective training. Skilled in workload prioritization and ordering cleaning supplies, I consistently delivered exceptional customer service while implementing rigorous cleaning practices to ensure top-notch cleanliness and safety standards.

Highly-qualified Housekeeping Supervisor offering 27 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

26
26
years of professional experience

Work History

Cleaning Team Leader

Self-employed
11.2001 - Current
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Addressed customer feedback and complaints to maximize satisfaction.

Cashier

Arco Gas Station
07.1999 - 09.2001
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Santa Ana College
Santa Ana, CA
12-2025

Skills

  • Workload prioritization
  • Strong leadership
  • Ordering cleaning supplies
  • Cleaning practices
  • Housekeeping
  • Customer service

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Cleaning Team Leader

Self-employed
11.2001 - Current

Cashier

Arco Gas Station
07.1999 - 09.2001

High School Diploma -

Santa Ana College

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Karina Plascencia