Microsoft Office
Karina Ramirez
Naples,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Store Support Customer Service Team Member
Whole Foods Market
Naples, FL
03.2019 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
Store Support Cashier
Whole Foods Market
Naples, Florida
09.2016 - Current
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Store Support Team Trainer
Whole Foods Market
Naples, FL
01.2019 - 09.2021
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Trained new employees in specific job requirements.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Taught new team members correct procedures for all areas of operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Brand Representative
Abercrombie & Fitch
Naples, FL
04.2014 - 09.2016
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained energy and enthusiasm in fast-paced environment.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Associate of Arts - Psychology
Florida Southwestern State College
Naples, FL 09.2016 - Current
Skills
Strategic sales knowledge
Software
Timeline
Store Support Customer Service Team Member
Whole Foods Market
03.2019 - Current
Store Support Team Trainer
Whole Foods Market
01.2019 - 09.2021
Associate of Arts - Psychology
Florida Southwestern State College
09.2016 - Current
Store Support Cashier
Whole Foods Market
09.2016 - Current
Brand Representative
Abercrombie & Fitch
04.2014 - 09.2016
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