Karina Ramirez Cruces
Newport News,VA
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Bakery Manager
Self-employeed
Honolulu, Hawaii
10.2020 - Current
- I started a mini bakery company in Hawaii, and I took care of every customer, taking orders, and putting special attention to all the details and needs.
- Developed and implemented a new customer service program to increase customer satisfaction.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Decorated cakes and pastries, baked breads, pies, and specialty decorated sugar cookies.
- Taking care of the finances.
- Coordinate operational times.
Main Cashier
Navy Exchange
Honolulu, HI
09.2023 - 07.2024
- Excellent customer service.
- Received customer payments and provided correct change.
- Balanced cash drawer at the end of each shift.
- Processed credit card payments accurately and securely.
- Provided excellent customer service to guests in a timely manner.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers as they entered the store, offered assistance when needed.
- Operated all aspects of the cash register including scanning items, entering prices, and handling payment transactions.
- Performed opening and closing procedures for cash registers per company guidelines.
- Verified that all coupons were valid before accepting them from customers.
Head Babysitter
Self Employed Web
Honolulu, HI
10.2019 - 08.2023
- Supervised up to eight children at a time, ensuring safety and well-being.
- Changed diapers and tended to other basic care needs of infants and toddlers.
- Create and execute appropriate activities for children.
- Organized playtime activities such as arts and crafts projects, games, storytelling, music, and outdoor play.
- Prepared meals according to dietary guidelines provided by parents.
- Provided assistance with homework assignments.
- Created a safe environment for the kids to explore and learn through play.
- Maintained cleanliness in the home while caring for the children.
- Kept detailed records of daily activities and behaviors of each child.
- Developed relationships with families that fostered trust and confidence in my abilities as a Head Babysitter.
- Responded promptly to any medical or behavioral issues that arose with the children.
- Managed schedules for multiple families simultaneously without compromising quality of care given to each individual family.
- Administered medications when required according to doctor's instructions.
- Responsibly watched children while parents were out.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Maintained organized and clean play areas.
Hotel Manager
Hotel Niza
Leon , Guanjuato
02.2013 - 02.2014
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Monitored customer feedback surveys and took appropriate action based on results.
- Handled guest complaints and offered complimentary services for hardship cases.
- Resolved conflicts between staff members or guests when necessary.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Oversaw reservations received from direct calls and provided room availability information.
Kitchen Manager
Adigac
Leon , Guanajuato
10.2010 - 04.2012
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Buy ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor in Culinary Arts - Gastronomy
Universidad De Turismo Y Ciencias Administrativas
Mexico , DF07-2008
HRCI & APHR - Human Resources Management
Louisiana State University-Shreveport
Shreveport, LASkills
- Fluent in Spanish (mother tongue)
- Excellent customer service
- Talented leader
- Critical thinking skills
- Employee Relations
- Interpersonal communications
- Hospitality
- Guest services management
- Task prioritizing
- Business documentation
- Word, Excel
- Recipe creation and conversion
- Commercial production
- Food safety oversight
- Baking supervision
- Baking equipment maintenance
- Baking equipment troubleshooting
- Employee monitoring
- Kitchen staff coordination
- Food production management
- Recipes and menu planning
- Menu preparation
- High-volume dining
Languages
Spanish
Native language
Timeline
Main Cashier
Navy Exchange
09.2023 - 07.2024
Bakery Manager
Self-employeed
10.2020 - Current
Head Babysitter
Self Employed Web
10.2019 - 08.2023
Hotel Manager
Hotel Niza
02.2013 - 02.2014
Kitchen Manager
Adigac
10.2010 - 04.2012
Bachelor in Culinary Arts - Gastronomy
Universidad De Turismo Y Ciencias Administrativas
HRCI & APHR - Human Resources Management
Louisiana State University-Shreveport
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