Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Karina Ramos

Odessa

Summary

Well-versed in organizing patient records, replenishing supplies and phone calls. Transcribes and transmits orders, scans and stores records and coordinates different forms. Technically advanced and highly organized with skills in managing files and documenting new information.

Overview

16
16
years of professional experience

Work History

Refund Representative

MCH
Odessa
01.2025 - Current
  • Train new team members on processes related to issuing refunds.
  • Submitted payments, processed refunds and updated details in customer accounts.
  • Accurately process refunds for customers in a timely manner.
  • Provide detailed documentation on refund requests to management team.

Customer Service Representative

MCH
Odessa
12.2024 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Eligibility Counselor

MCH
Odessa
03.2024 - Current
  • Explained reasons behind application denials and recommended further action.
  • Monitored client progress and updated case files accordingly.
  • Collaborated with social workers to support patients.
  • Processed applications within established time frames while ensuring quality standards were met.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Provided resources and referrals to assist clients in obtaining needed services.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Trained new employees on proper procedures for conducting eligibility interviews.
  • Entered client information and files into databases for further review and tracking.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Evaluated financial and medical eligibility for public assistance programs.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Conducted initial eligibility interviews with clients to assess needs.
  • Explained eligibility details and affordability options to patients with kindness and respect.

Teacher Intern

GOPB Head Start
Odessa
01.2009 - 11.2022
  • Assisted in planning, preparing and delivering lessons to a variety of classes.
  • Enforced classroom rules and established positive relationships with students.
  • Encouraged active participation from all students during class activities.
  • Maintained accurate records of student performance and attendance.
  • Collaborated with teachers and other staff members to ensure effective teaching strategies.
  • Prepared reports detailing student achievements and areas of improvement.
  • Monitored student progress by providing feedback and guidance.
  • Conducted parent-teacher conferences to discuss student progress.
  • Provided individualized instruction to students with special needs.
  • Facilitated small group discussions to promote critical thinking skills.
  • Organized field trips to support the learning objectives of each course.
  • Offered students personalized educational, behavioral and emotional support.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Managed classroom procedures and organized resources to promote safety and learning.
  • Followed school schedules and policies to promote safety and learning.
  • Attended and contributed to staff meetings.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Remained calm and patient in student interactions to support individual growth and development.

Unit Clerk

MCH (Medical Center Hospital)
Odessa
02.2021 - 09.2022
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Assisted in the preparation of patient charts and medical records.
  • Maintained confidentiality of all patient information.
  • Greeted patients, answered phone calls, and provided general information to visitors.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Coordinated internal and external patient transportation.
  • Prepared discharge summaries following completion of a patient's stay in the facility.
  • Ordered office supplies, equipment, and other materials as needed.
  • Acted as liaison between patients and family members and healthcare providers.
  • Communicated with patients with compassion while keeping medical information private.

Education

Associate of Arts - CDA (Child Development Associates)

Head Start
Washington, PA
08-2018

Skills

  • Faxing Orders
  • Reception Management
  • Patient
  • Early Childhood Education
  • Bilingual
  • Strong Organization
  • Document Management
  • Chart Updating
  • Patient Scheduling
  • Refund processing
  • Attention to detail
  • Team training
  • Customer service
  • Problem solving
  • Maintain records
  • Customer contact
  • Confidentiality
  • Multitasking
  • Team collaboration
  • Verbal and written communication
  • Billing statement review
  • Patience and tolerance

Education and Training

true

Timeline

Refund Representative

MCH
01.2025 - Current

Customer Service Representative

MCH
12.2024 - Current

Eligibility Counselor

MCH
03.2024 - Current

Unit Clerk

MCH (Medical Center Hospital)
02.2021 - 09.2022

Teacher Intern

GOPB Head Start
01.2009 - 11.2022

Associate of Arts - CDA (Child Development Associates)

Head Start

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Karina Ramos