Karina Ramos
San Diego,CA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
9
9
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
San Diego, CA
06.2024 - Current
- Trained new employees on company policies, procedures, and job duties.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Reviewed daily sales reports and monitored financial performance metrics.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Supervised staff during shift changes and ensured transition went smoothly.
- Responded to customer inquiries and complaints in a professional manner.
Store Manager
Compassionate Patient Resources
Northridge, CA
06.2021 - 11.2024
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
- The main point of contact regarding customer complaints or concerns.
- Implemented efficient systems for tracking stock movement.
- Planned special promotions or discounts based on market trends.
- Managed daily banking activities such as deposits and withdrawals.
- Preparing and cooking meals.
- Responsible for conducting inventory checks at the end of the month.
- Provided job training to employees.
Production Specialist
US Legal Support - Litigation Resource Services
Woodland Hills, CA
12.2018 - 11.2024
- Kept up-to-date on industry standards for safety regulations and best practices for operations management.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Ensured accurate and timely completion of production orders.
- Conducted quality control inspections throughout the production process to identify potential issues.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Inspected finished products for quality and adherence to customer specifications.
Shift Lead
Carls Jr.
Northridge , CA
04.2016 - 03.2019
- Trained new employees on company policies, procedures, and job duties.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Reviewed daily sales reports and monitored financial performance metrics.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured that all safety protocols were followed at all times.
- Supervised staff during shift changes and ensured transition went smoothly.
- Provided guidance and support to other team members as needed.
- Assisted in the training of new employees.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Identified opportunities for operational improvements and communicated them to management.
Cashier
Dog Haus Biergarten
Northridge , CA
04.2018 - 12.2018
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Learned roles of other departments to provide coverage and keep store operational.
Education
GED -
West Valley Occupational Center
Woodland Hills, CA06-2021
Skills
- Proficient in Spanish
- Communication
- Collaboration
- Leadership
- Critical thinking
- Ability to delegate tasks to manage workflow
- Employee training
- Inventory management
- Customer service
- Cash handling
- Problem solving
- Team leadership
- Time management
References
- Isabel Ross, Store Manager, 818-497-8604, Jersey Mike's Subs
- Maximiliano Lambarri, Operations Manager, 619-844-9992, Compassionate Patient Resources
Languages
Spanish, Fluent
Languages
Spanish
Professional
Timeline
Shift Lead
Jersey Mike's Subs
06.2024 - Current
Store Manager
Compassionate Patient Resources
06.2021 - 11.2024
Production Specialist
US Legal Support - Litigation Resource Services
12.2018 - 11.2024
Cashier
Dog Haus Biergarten
04.2018 - 12.2018
Shift Lead
Carls Jr.
04.2016 - 03.2019
GED -
West Valley Occupational Center
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