Karina Rangel
Houston,Texas
Summary
Accomplished Teller Supervisor at Texas Bay Credit Union, adept in cash management and conflict resolution. Excelled in cross-selling, achieving a significant increase in customer engagement. Trained new hires, enhancing team efficiency. Skilled in repayment negotiations, consistently resolving customer issues, and maintaining high accuracy in financial transactions. Proven track record of fostering professional customer interactions and organizational excellence.
Overview
4
4
years of professional experience
Work History
Teller Supervisor
Texas Bay Credit Union
01.2023 - Current
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Completed all monthly audits in a timely manner, with minimal errors
- Assisted upset members
- Made outbound calls to seek business from current members
- Assisted branch manager with training all new employees
- Completed observations for all teller employees
- Maintained organization at our workplace
Collections Specialist
United Community Credit Union
05.2021 - 01.2023
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual outbound calls, and incoming collections calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Prepared and submitted legal documents to initiate court proceedings.
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed may for delinquent accounts, with balance to pay and demand letters.
Education
High School Diploma -
Galena Park High School
Galena Park, TX06-2023
Skills
- Cash handling and management
- Excellent multi-tasker
- Team building
- Conflict Resolution
- Cross selling
- Repayment negotiations
- Goal orientation
- Organized
Languages
Spanish
Full Professional
Timeline
Teller Supervisor
Texas Bay Credit Union
01.2023 - Current
Collections Specialist
United Community Credit Union
05.2021 - 01.2023
High School Diploma -
Galena Park High School
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