Karina Ransom
Sacramento,CA
Summary
Innovative and business-minded individual with integrity and commitment to excellence.
Personable business professional bringing successful 8 - year career in financial roles within large and fast-paced corporations.
Overview
10
10
years of professional experience
Work History
Busniess Banker Officer
Golden 1 Credit Union
08.2023 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Generated monthly reports on customer activity and customer feedback.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Spearheaded programs to keep production processes in line with industry standards.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Implemented strategies to increase customer retention, enabling investment growth.
Transaction coordinator
C.H. Real Estate, Inc
03.2019 - Current
- Meeting deadlines for processing and closing loans requires effective time management skills to ensure smooth and timely process for clients
- Carefully review loan applications, documents, and financial information to ensure accuracy and compliance with lending standards
- Managing multiple files simultaneously requires strong organizational skills to keep track of deadlines, documentation, and follow-up tasks
- Communicating with clients, loan officers, underwriters, and other stakeholders is crucial to gather necessary information
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Handling sensitive financial information demands high level of ethical behavior and discretion.
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Retail Business Banker
Wells Fargo Bank
05.2014 - 03.2020
- Building and maintaining strong client relationships, ensuring client satisfaction and loyalty
- Opens new customer accounts including savings, credit cards, and lines of credit
- Maintain relationships with small business customers, ensuring they are aware of the services and support available through Wells Fargo
- Analyze clients' financial situations, assess their needs, and recommend appropriate products and services that align with their goals
- Effective time management ensures that clients' needs are met promptly
- Act as an advocate for small businesses within the community, working to create a favorable business environment
- Analyzing financial statements, assess creditworthiness, and make informed decisions regarding lease approvals
- Assist small businesses in resolving challenges or disputes that may hinder their growth, working to find practical solutions.
- Navigated multiple computer systems and applications on regular basis
- Demonstrated quality customer services while ensuring all transactions were processed efficiently and accurately
- Engage with the local community to understand its needs, concerns, and opportunities for economic development
- Excelled in handling difficult situations, problem solving and complaint resolution
Education
High School Diploma -
Merced High School
Merced, CA06.2010
Skills
- Ability to maintain strong problem solving skills in fast-paced environment
- Fluent in English and Spanish and able to accommodate multi-cultural experiences
- Able to work effectively in team environment as well as independently
- Bilingual with ability to translate documents and interpret conversations in Spanish and English
Languages
Spanish
Full Professional
Timeline
Busniess Banker Officer
Golden 1 Credit Union
08.2023 - Current
Transaction coordinator
C.H. Real Estate, Inc
03.2019 - Current
Retail Business Banker
Wells Fargo Bank
05.2014 - 03.2020
High School Diploma -
Merced High School