Karina Rasux
New Haven,CT
Summary
Bilingual Spanish-English professional with over 5 years of experience delivering high-quality interpretation, translation, and administrative support across legal, medical, educational, and nonprofit sectors. Certified interpreter and notary with a proven track record of facilitating accurate, culturally competent communication in high-stakes environments including courtrooms, DCF investigations, and domestic violence programs. Currently serving as a Development Assistant in a hybrid nonprofit role, contributing to donor management, fundraising campaigns, bilingual communications, and CRM data integrity. Recognized for excellent organizational skills, professionalism, and the ability to manage multiple priorities independently. Technically proficient in Microsoft Office and CRM platforms, with strong written and verbal communication skills in both English and Spanish.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Development Assistant
National Diaper Bank Network
New Haven, United States
11.2023 - Current
- - Enter and maintain offline donations and donor records in CRM, resolving duplicate entries and managing tribute gifts.
- Generate and export customized reports to support development strategy.
- Create and manage third-party fundraising platform accounts; monitor and import donation data; verify, and process corporate matching gifts.
- Draft and mail donor thank-you letters and tax receipts; assist in producing newsletters, appeals, and stewardship communications.
- Support campaign materials by creating flyers, letters, and appeal mailings; send bi-annual donor updates and impact reports.
- Translate documents between English and Spanish, ensuring cultural accuracy and tone; proofread and collaborate with team on translation needs.
- Manage voicemail and email inquiries, triaging for urgency; provide general office and project support as needed.
Certified Notary Signing Agent
Independent Contract
, CT
06.2022 - Current
- Conduct loan signings and notarizations for real estate transactions, legal documents, affidavits, powers of attorney, and other official records with accuracy and professionalism.
- Verify the identity of signers, ensure understanding of documents, and witness signatures in compliance with Connecticut state laws and notarial standards.
- Explain signing procedures clearly while maintaining a neutral role and protecting signer confidentiality.
- Maintain accurate notary journals and securely manage sensitive information in alignment with legal and privacy guidelines.
- Coordinate with title companies, law firms, lenders, and individuals to ensure timely and error-free document execution.
- Provide mobile and remote notary services across Connecticut, demonstrating flexibility and commitment to client needs.
Spanish Interpreter – Legal, Medical & Community
Various Agencies (e.g., BayState
, CT
01.2022 - Current
- Provide real-time Spanish-English interpretation for clients in a variety of settings, including court hearings, DCF investigations, school meetings, domestic violence programs, medical appointments, and therapy sessions.
- Interpret complex legal and medical terminology accurately and confidentially, ensuring message fidelity while maintaining cultural sensitivity and professional neutrality.
- Collaborate with attorneys, healthcare providers, social workers, and educators to support equitable access to services and improve client outcomes.
- Translate written materials, such as consent forms, court documents, and program brochures, ensuring tone and legal/medical context accuracy.
- Maintain strict confidentiality and ethical standards, as defined by interpreting protocols and HIPAA regulations.
- Support non-English-speaking clients in navigating services and systems, helping reduce legal, healthcare, and community-based barriers.
- Adapt quickly to different interpreting modes, including consecutive and sight translation, in both in-person and remote/telehealth settings.
Post-Escrow & Recording Team Lead
Holler Law Firm, LLC
Milford, CT
02.2021 - 02.2023
- Oversee day-to-day management of the team.
- Proven experience of driving service improvement through effective measurement using SLA and KPI's.
- Train and monitor team members with original recordable documents to submit to land records, enduring documents were submitted accurately and in a timely manner.
- Review files to confirm the transaction was executed correctly and timely from start to finish. Generate reports to track trends of closings, as well as financial revenue generated, report to management/counsel.
- Organization and maintenance of client files throughout the pre-closing, closing and post-closing process.
- Research and compile relevant information for preparation of responses to auditor's requests. Work with management and counsel to identify ways to bring additional revenue to the business. Build a quick reference guide/training material for all new and existing employees across all departments.
- Oversee team's time and attendance, assuring no more than 10% of the team is out on PTO on normal business days.
- Monitor queues to ensure there are no pending urgent actions and/or actions that fall outside SLAs.
- Work closely with BPO vendors, monitoring their performance and ensuring daily tasks assigned are completed.
- Serve and assist as a Translator/Interpreter on closings. (English to Spanish).
Post-Escrow & Recording Specialist
Holler Law Firm, LLC
Milford, CT
02.2020 - 05.2021
- Records all legal documents pertaining to real estate transactions in a timely and accurate manner. Review, correct and resolve any recordable document that failed legal review.
- Conduct orientation/training sessions for new hires and seasoned employees.
- Conduct quality inspection of the returned checks, determining the return reasons and evaluating where funds should be applied to.
- Managed over 70 cases from start to finish per month with minimal assistance from attorneys. Read, analyze and interpret documents for indexing and validate each day's indexed documents by checking against indexing of each for a permanent record.
Cashier
New Haven Market Group
New Haven, CT
09.2017 - 02.2020
- Assist customers in the in-store check-out process.
- Totals purchases by recording prices, departments, taxable and nontaxable items, operating a cash register.
- Verify credit acceptance by reviewing and recording driver's license number, operating credit card authorization system.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Part-Time Seasonal Sortation Associate
Amazon, LLC
Wallingford, CT
10.2017 - 02.2018
- Scanned and sorted packages and mail for efficient processing.
- Situated packages on appropriate pallets to maintain organization.
- Wrapped pallets securely for safe transportation.
- Collected packages designated for problem resolution department.
- Executed unloading and loading of trucks to ensure timely distribution.
Customer Service Manager
Blue Courier Express EIRL
Santo Domingo, Dominican Republic
07.2010 - 07.2017
- Induction of personnel to comply with internal customer service procedures.
- Tasks and responsibilities definition and overview for customer service officers in main branch and franchisees.
- Management and design of performance reports for service variables fulfillment.
- Opening of new branches with management of branding, design of facilities and definition of operational guidelines for monitoring service indicators until the stabilization stage is achieved. Definition and review of the business plan for franchises by monitoring the marketing plan to estimate its impact by advertising and investments on the business in alignment with main service objectives of the parent company.
- Strategic support for compliance with standard procedures to operate and manage audits to increase sales for franchises.
- Management of complaints from individual and corporate clients at the national level to achieve operational efficiency and identify improvement solutions for its reduction.
Customer Service / Personal Online Shopper
Express International
Santo Domingo, Dominican Republic
01.2005 - 06.2010
- Customer account management for follow-up on packages discrepancies on weight and surcharges.
- Advise customers about their purchases and payable taxes.
- Freight quotation requests for personal customers and small and medium-sized enterprises.
- Receive inquiries from personal customers for freight forwarding.
- Personal online shopping management system for customers not able to process credit card transactions through retail sellers such as eBay, Amazon, among others.
- Track packages, orders and shipments not available to the customers.
Education
Notary Public -
Connecticut State Department of State
Connecticut06.2027
Associate Degree - Marketing
APEC University
Dominican Republic01.2005
Some College (No Degree) - Legal Studies
Gateway Community College
trueSkills
- Microsoft Office Suite
- CRM systems
- Courier and client software
- Resware application
- Simplifile platform
- Fundraising management
- Data entry
- CRM software
- Customer service
- Client communication
- Team supervision
- Translation services
- Document management
- Fundraising strategies
- Agenda control
- Proposal development
- Appointments scheduling
- Donor relations
- Database administration
- Clerical functions
- Conflict resolution
- Proposal writing
- Document notarization
- Spanish interpretation
- Data management
- Professional ethics
- Voice modulation
- Relationship building
- Cross-cultural communication
- Consecutive interpretation
- Team leadership
- Employee scheduling
- Telemarketing expertise
- Customer relations
Training
- Customer Service for Supply Chain Management in the Courier Business, 16 hours
- Customer Service in Global Forwarding Companies, 36 hours
- Customer Service to Achieve Higher Results, 24 hours
- Marketing & Sales Management Course, 80 hours
- Strategic Sales Management Course, 48 hours
- Professional Skills and Time Management Course, 16 hours
- English Course, 2002-2005 / 2015-2016
- ACTFL Spanish Writing Proficiency Certificate, 2024
Languages
Spanish
Native/ Bilingual
Certification
- Notary Public
- Medical Interpreter
- Community Interpreter
References
References available upon request.
Timeline
Development Assistant
National Diaper Bank Network
11.2023 - Current
Certified Notary Signing Agent
Independent Contract
06.2022 - Current
Spanish Interpreter – Legal, Medical & Community
Various Agencies (e.g., BayState
01.2022 - Current
Post-Escrow & Recording Team Lead
Holler Law Firm, LLC
02.2021 - 02.2023
Post-Escrow & Recording Specialist
Holler Law Firm, LLC
02.2020 - 05.2021
Part-Time Seasonal Sortation Associate
Amazon, LLC
10.2017 - 02.2018
Cashier
New Haven Market Group
09.2017 - 02.2020
Customer Service Manager
Blue Courier Express EIRL
07.2010 - 07.2017
Customer Service / Personal Online Shopper
Express International
01.2005 - 06.2010
Notary Public -
Connecticut State Department of State
Associate Degree - Marketing
APEC University
Some College (No Degree) - Legal Studies
Gateway Community College
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