Karina Reyes
South Jordan,UT
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
9
9
years of professional experience
Work History
Operations Manager
UPS
07.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Banker
Check City
02.2019 - 02.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
Office Manager
A Personal Touch Cleaning Service
01.2015 - 12.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
Education
Associate of Science - Business
Colorado Technical University
Colorado Springs, CO05.2024
Skills
- Policy and Procedure Implementation
- Mergers and Acquisitions Knowledge
- Cost Containment
- Contract Review and Recommendations
- Consumer Banking
- Safe Deposit Box Oversight
- Cash Handling
- Staff Management
- Business Administration
- Team Bonding
- Financial Accounting
- Staff Training
- Biweekly Payroll Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Operations Manager
UPS
07.2021 - Current
Banker
Check City
02.2019 - 02.2023
Office Manager
A Personal Touch Cleaning Service
01.2015 - 12.2020
Associate of Science - Business
Colorado Technical University
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