Karina Reyes
Kansas City,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Pre-Reg Pre-Cert Specialist
University Of Kansas Health System
04.2017 - Current
- Followed all company policies and procedures to deliver quality work.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Post payments to patient accounts. Add insurance and supplemental coverages.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Repost issues to Department Lead, to evaluate and resolve identity issues.
Receptionist
Charles D. Jones Co
06.2013 - 07.2016
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Invoicing electronic records for 8 locations.
Medical Assistant - Front Office Coordinator
OHS Comp Care
12.2009 - 09.2012
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Performed pre-employment drug screens, and report to employers.
- Followed protocols from a wide number of employers.
Education
Bachelor of Science - Psychology
Saint Mary University
Overland Park10-2024
Associate of Science - Nursing
Saint Lukes College
Kansas City01-2019
High School Diploma -
Bishop Miege High School
Roeland Park, Ks05-2004
Skills
- Customer relations
- Documentation management
- Interpretation-Fluent in Spanish
- Account updating
- Multitasking and organization
- Dedicated and courteous individual
- Great team or individual member
Timeline
Pre-Reg Pre-Cert Specialist
University Of Kansas Health System
04.2017 - Current
Receptionist
Charles D. Jones Co
06.2013 - 07.2016
Medical Assistant - Front Office Coordinator
OHS Comp Care
12.2009 - 09.2012
Bachelor of Science - Psychology
Saint Mary University
Associate of Science - Nursing
Saint Lukes College
High School Diploma -
Bishop Miege High School
Similar Profiles
Charles NyamsabaCharles Nyamsaba
Desktop Support Specialist II at University Of Kansas Health System-Olathe HealthDesktop Support Specialist II at University Of Kansas Health System-Olathe Health
Justinne IgnacioJustinne Ignacio
Charge Nurse/Psychiatric Registered Nurse at The University of Kansas Health System, Health CampusCharge Nurse/Psychiatric Registered Nurse at The University of Kansas Health System, Health Campus
David SmithDavid Smith
Community Partnership Team Lead at University Of Kansas Health SystemCommunity Partnership Team Lead at University Of Kansas Health System